The Keg — Restaurant in Scotland

I visited with a few friends a month or so ago and we were served in the outside area. We were served by a male waiter who was perfectly friendly and nice! Our food was lovely, apart from the pizza which arrived with missing items on it, stale and just tasted off in general. We each tasted a bite of a slice to confirm our decision (I reiterate- 1 bite out of each slice) and I asked if we could swap it for something else of the same value. This is when Heather who claims to be the owner of the restaurant (if she is then this is truly appalling) came outside in an argumentative and aggressive manner and stated that she would not be removing it from the bill or swapping anything as it was mostly eaten. We proceeded to finish the rest of our food and insisted that we didn’t want to pay for the pizza (£13) and Heather stormed (quite literally) back out calling me “my friend” and saying it was one of their best selling items.

She finally blew up and said “I’m not going to argue over pizza, so I’ll just pay for your full meal” this is not what we were looking for and truly an embarrassment for the other customers dining around us.

To finish her performance off, once Heather left us, she came back to loudly ask other customers if they were enjoying their food and if it was indeed “ENJOYABLE” which is simply out, an embarrassment for her.

I have had a look at both Facebook and Google reviews and noticed Heather’s name a few times when negative reviews come up.

If she is- as she says- the owner then I would ask that she questions her customer service skills, as they leave a lot to be desired and this won’t be the last time she loses customers. We simply asked if we could swap a below average pizza for something else. An attitude check is...

I don’t normally leave reviews, especially negative ones, but the attitude of a certain woman behind the bar was absolutely shocking. My band has been coming to The Keg for the open mic nights for a few weeks now, and up until this week, we’ve really enjoyed it. The nights are great, and most of the staff have always been friendly and welcoming.

However, after we finished our set, one of my mates was kicked out for no clear reason. I assumed maybe he’d had too much to drink, but he was completely fine. When I asked the woman behind the bar what had happened, she flat-out refused to explain.

She then claimed that you have to buy a drink to be in the pub—which would be fair enough if we hadn’t been buying rounds all night. My mate had bought several drinks, and I’d bought one myself, so her reasoning made absolutely no sense.

What really bothered us wasn’t just the decision, but the attitude behind it—completely dismissive, rude, and unprofessional. It’s a real shame because we’ve really enjoyed the open mic nights and the people there, but after that experience, we won’t be coming back which is shame because it’s a...

Used to love coming here. Unfortunately staff kill they buzz. Particularly Jordan, short girls with glasses. On a very quiet night maybe one or two customers in the restaurant. If you ask for a drink this member of staff will glare At you when like you took dog dump on her door. She will then process to with hold the drink and shove the card machine in my face as if I'm going to run away with the glasses. I know this might not be the case but as a black person. This flags up as profiling. I never see them doing this Caucasian members of the public and certainly never treated like that in every other bar in Glasgow and paisley, trust me I go to alot of bars. One I have payed for my drink then and drink it in peace. This member of staff will continue to glare at me basically tell me to leave. Heather is the owner is lovely however is great and tries there best to be understanding and tries to make all members of the public no matter, what skin, faith or background. It's a shame I have to give a 1 start but I do not wish to be made out to be a criminal while i order a beer and to glared at by staff while...