Went for dinner tonight after spending the evening ice skating. All available tables were dirty and not wiped down for starters. Went to the bar to order food even pointing at the menu for what we would like due wanting some things removed from certain dishes due to dietary requirements. Food eventually came 40 minutes later first dish to arrive was wrong but it wasn’t that big a deal second dish was correct and third dish was complete wrong. Mentioned to the server that the dish was wrong so he said he would get the manager to come over after 5 minutes we were asked to meet the manager at the bar( felt like she didn’t want anything to do with it) went to the bar and straight away was greeted with a attitude with the manager saying it’s our fault the dishes came out wrong we should have been more clearer when ordering our food. Anyway reordered our food and paid the difference between both dishes 50 minutes had passed no food had arrived at the table until we asked a server if we could have an update on how long it would take for him to come back and tell us that the manager hadn’t actually put through the new order and by that time everything around us closing up for the end of the night asked for a refund and the person that refunded us couldn’t have been any nicer but the manager in charge was rude and made us feel unwelcome after the first encounter definitely wouldn’t recommend and definitely...
Read moreI've been using this as a local since 2012 when in Glasgow, without any quality issues, however, went in there on Sunday night 04/09/22 and tried 4 different real ales, and you couldn't see through one of them, never mind drink them! Didn't go in there for another drink until Saturday 10/09, but real ales were still looked like soup & undrinkable. Complaints to staff were ignored as nobody else had complained, allegedly, though i cant believe that! On Monday 05/09 had breakfast in there, and the carpets were filthy, same again on Wednesday 07/09, so just ate elsewhere afterwards. This was my last ever visit to what used to be a good pub with good beer up until my last visit in September 2021, but since then, this place has become a REAL ALE DISASTER ZONE! Back there today 26/08/2024, and nothing seems to have changed. A brief taster of Trooper wasn't too bad, so risked a pint - big mistake so ditched Trooper & had a pint of Stella before heading into Glasgow centre for the afternoon. Back there next day or two, as after this stay Braehead is permanently blacklisted as far as I'm...
Read morePopped in for wee bite to eat after ice skating , worst mistake ever . Ordered food and girl taking order wasn’t very good with English which was fine , explained exactly what we wanted and even showed her exactly on menu , one of the meals was wrong , which was fine mistakes are made , was told the manager would come to the table to sort it out , which she did not , I had to go up to the bar , for then the manager to make out it was my fault for not explaining it even though I showed the girl on the menu what I wanted , so I paid the extra for correct order for the manager to give me my change , not even make eye contact say sorry n stormed away, absolutely disgusting attitude making out it was my fault then storming away, keeping in mind not once did I complain. Then 40mins later still no food for then me having to go back to the bar to find out the manager didn’t put the order through even tho I paid the difference. So I just cancelled the order. What an absolute joke of a place . Do not recommend at all if I could give no...
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