Tikka-Way — Restaurant in Scotland

Starts off with a moan but ends well.

Ordered a couple of small wrap chicken tikka hoagies through the app using the reorder function on order history page which is dead handy! It said order had been accepted for delivery and would be about 45mins. Happily the order was about 20minutes early but....

The order came and was just 2 small chicken tikka wraps. The delivery driver didn't really know as said he doesn't eat there at all really and was uite new to the job. So I took the wraps and said I would phone the shop. I did this knowing the order was wrong and we would like the corrected order.

The girl that was on was so helpful but had to wait until the driver returned to see what had gone wrong. Could she take my details and get back to me as soon as they figured out what went wrong. About 10minutes later got a call and she acknowledged there had been an issue with the ticket printer (the paper had jammed)in the kitchen and the Hoagie part had came out properly. They would refuse straight away and get the order too me and the wraps I was in possession of were complimentary. 10 minutes later the driver arrived with the correct order and all were happy.

The Girl (evening of Sunday 7th May) I spoke to was so apologetic and helpful, she should be thanked by the owners as this bad moment because we were very hungry by this point. Turned out well and her customer service was se on to none. Thank you and look forward to returning for more food in...

I can categorically tell you that it’s not cheaper to order direct from here. I literally just tried to make an over the phone order, as advised by they’re own staff last week. However they tried to charge me more than the app, and double the price for delivery. Places like Just Eat charge a commission to these places for using they’re services, so even though the business avoids this charge when a customer deals with them directly they want more money from you. As I said I followed the advise of theyre own staff only to find out that it was to bleed more from the customers. Shocking service. I’d like someone from Tikka way to explain to me why, when I try to buy from them direct they want to charge the customer more money than they do via the just eat app. They charge yourselves a big % for gaining custom meaning less money for yous. Why the need to scam customers for more money when they have the courtesy of taking your advise and buying from...

Went out for my friends hen do, we decided to grab some food before heading home, we ordered a chips and cheese, small donner kabab, and a small tub of donner meat and a small chicken and cheese pizza. It cost £25. We received our order and didn’t give us the pizza, we asked if it was still getting made, he told us we never ordered a pizza and tried to get away with keeping the £5 change from the £30 we gave him! THIS PLACE IS OVER PRICED! We argued with him and he ended up giving us £10 back due to 3 small portions he claimed to have cost £25! They make up their own prices and try to bump people, we were drunk but not drunk enough to misunderstand...