Zitto Italian Winebar & Trattoria — Restaurant in Scotland

Awful service would not recommend and would not return. This is our first time in North Berwick and everyone recommended Zitto to us so we booked a table. What a disaster from start to finish the waitress was not very good at all, she took our drink orders which was fine and then took our food order. We both ordered starters before our main meal which my partner was really looking forward to. We waited quite a while for our drinks and almost as soon as we got our drinks our main meals came out which confused us and we questioned her asking where was our starters. To which she replied we are too busy either you can have it along your main or I just take them off. We were not happy at all with this attitude. But we weren’t about to have starters with our mains so we told her to take it off. Started to enjoy our pastas which to be fair was very nice but then noticed every other table was offered fresh Parmesan as we were not and most other tables were getting good service apart from the ones being served by this waitress the table next to us got their whole bill free because she had also made mistakes on every single one of their dishes as it wasn’t what they ordered. Then it was time for ordering dessert as we had long ago finished our mains and we thought we would order dessert instead of getting our starters what a wait she refused to come over to us, we sat waiting for a long time to the point we asked another waiter if we could maybe order desserts which he was more than happy to comply. Our desserts came out quite fast however was missing items from both our desserts and they forgot our snowball which we ordered extra as well. We asked and they got our snowball but the rest of our desserts was basically tough you get what your given type attitude. We finished our food and at that point we just wanted out of there. It took almost 40 minutes for the bill to arrive and there was only 3 tables with people we waited so long my partner ended up going up to the bar and asking for the bill as we were fed up and had waited way to long for service. We payed and left but some of the staff need very serious training on attitudes and service, as someone who also works in the restaurant industry I was shocked by this performance. Would not recommend to others shame as food is actually...

We've been visiting North Berwick twice a year for the last 15 years. When Zittos first opened it was a welcomed newcomer for food. The menu was extensive with tapas options as well as traditional starters/mains and desserts.

However, it feels like the standard has dropped over the last few years. The menu has significantly reduced and there are a few options that were my "go to" choices that are no longer on the menu. Their pizzas are good with tasty toppings but having tried a few different pasta and risotto options, they have been pretty average.

The restaurant and front bar/eating area are still nice and well laid out. The staff were lovely and attentive whilst we were in.

I had flagged that the paper menus had seen better days with stains, creases and dog eared/torn corners on the three we were given. The staff advised that there were some menu changes afoot and the menus were due for replacement. Fair enough but the cost of printing out some fresh copies shouldn't be too expensive. First impressions and all that!

The prices are average and its good to have an option of sizes for pasta and risotto dishes. I would say that £11.95 for a patè starter seems outrageous though! It looked so out of place compared to the prices of the other dishes....perhaps a typo?

We will no doubt give it another try during our next stay given the proposed changes to the menu and hope that it recaptures...

On our first visit to North Berwick we decided to have lunch at Zitto. We ordered three Tapas plates and the bruschetta, which were fine. We were automatically given a jug of iced water by the senior waitress, which was a nice touch. Prior to our meal my wife ordered a 'large glass of sauvignon blanc'. The wine was nice and later she re ordered 'sauvignon blanc - the same one again please'. On receiving the bill we were charged £12.00 for the first glass of wine and £8.00 for the second. On looking at the wine list, there were two different types of sauvignon but at no point did we ask for the more expensive glass. When we raised this with the waitress who had been serving us she did amend the bill but offered no hint of an apology. My wife then gave her a tip worth 10% of the bill. The waitress then gave us a 'thank you' followed up by what appeared to be a sarcastic smile which she wiped from her face instantly. We later wished we hadn't bothered with the tip. North Berwick was lovely - but the overall service experience at...