Bibiyana Indian Cuisine Restaurant & Bar — Restaurant in Sefton

Booked a table online for 5:30pm, get there at 5:30pm. No staff around and restaurant very busy. We walk over to the bar and tell the barman we have a table booked for 5:30pm to which he looks shocked. He looks around the restaurant and says it'll be about 10-15 minutes. Asks if we would like a drink while we wait. Obviously not checked for online bookings and reserved tables but just filled up from walk ins. Order a drink and he says, sorry we don't have that. Only bar in Merseyside if not the whole country that doesn't have Vodka! So we order a beer and a diet coke. 35 minutes later, no sign of the table still so we ask to pay for the drinks and cancel the table. First member of staff says he doesn't know how to work the till and gets the other guy who served us originally. He then says table will be ready in next 10-15 minutes... You told us that 35 minutes ago! Just said, can we pay and go. No apologies for keeping us waiting nearly 40 mins by that time. What's the point of having an online booking system if you don't use it?! Terrible service, not friendly and will never go back again. Had high hopes for this place and the food might be great but I'll never find out because the service...

In Bibiyana’s warm and golden light, We found a feast, a pure delight. Spices danced and flavors soared, Each bite a tale, each dish adored.

The korma—silken, sweet, and mild, Like comfort’s touch, so soft, so styled. Tikka masala, bold and bright, A fire of joy, a burst of light.

Chicken pakoras—oh, what bliss! Each morsel wrapped in tender kiss. So moist, so crisp, so finely spun, Like rain and sun rolled into one.

The staff? A smile in every glance, Their kindness gave the night a dance. With every plate and every cheer, Authentic love was served up here.

Music played with soul and grace, It took us straight to a distant place. A sitar’s hum, a tabla’s beat— Made every flavor more complete.

A venue wrapped in culture’s thread, Where joy and spice are gently spread. We left with hearts so full and wide, With five bright stars we couldn’t hide.

So raise a glass, let praises pour, Bibiyana—we’ll come back for...

Utterly appalling service. Ordered food for 7pm. Was given a revised time of 7:30. 8pm I phoned the restaurant to see where order was. I was told it was next out for delivery. 8:30 still no food. Was unable to get in touch with the restaurant. 8:45 drove down to restaurant to ask where the food was. Staff said the food was still being cooked. Waited 30 mins in restaurant and was finally handed the food. Food was mostly cold and dried up upon opening at home. Very tasty but very disappointed with the food. Service was horrendous. When I enquired about a refund or discount whilst at the restaurant the staff said ‘You have to go through just eat’. Well I did this and then received the message from the restaurant ‘We will not be issuing a refund as the delivery driver was stuck in heavy traffic.’ A complete lie. Would never ever use again. Staff clueless, rude and service worst I’ve ever had...