Absolutely horrific. I never go out of my way to leave a bad review but I have never been so disgusted in all my life. The place wasn't busy and there was a lot of staff stood around staring at me and my partner tonight as we waited 25 minutes to even be seated. At one point a waitress came over, I thought she was finally coming to seat us but she just said "I don't know where the hostess has gone" and walked off! Eventually we were greeted by a rude hostess with no manners, who spoke to us like an inconvenience. The only reason we had stayed this long is because I really wanted a roast and was too hungry to go elsewhere at this point.

Eventually got a table and was told to order at the bar, where we stood there for a further 15 minutes whilst 2 staff stood starng at us. Eventually I asked a girl behind the bar if we could order and she ignored us and went to her colleague and asked him to "serve that woman" pointing at me. He looked at us, picked up a glass tray and disappeared in the back. Another 5 minutes later he eventually served us, no apology for the wait, no manners, not even a nice tone of voice. Paid for our meals and 2 drinks and he walked off without giving us glasses or telling us how to get our drinks. Asked the girl for drinks, she handed us 2 empty glasses and walked off, without explaining where or how we self serve. Eventually got our drinks and sat down, and a lady comes over and tells us to move because those tables are now clean and not in use. We move again, and finally go to get food.

I have never seen such unappealing food in my life. Meat dry, Yorkshire puddings all sloppy and squashed together into mush, everything looked disgusting, but at this point we served ourselves picking the few things that looked edible and sat down. We had one bite and couldn't even swallow it. At this point, we got up and left. I couldn't even face asking for a refund because of how anxious the staff had already made me feel. We left our whole plates and walked out.

This was tonight, 17th October and we have just returned home.

I cannot stress enough how poorly run this place is and how truly horrific the customer service is. It was like something out of a sitcom.

NEVER again. The place is an embarrassment and the staff should be ashamed. I wouldn't even serve that food to pigs.