Caffe Dolce (Southport) Ltd — Restaurant in Sefton

Appalling : We first visited here 2 weeks ago and we enjoyed it so returned again this weekend as a party of 6. Wow, what a transformation within 2 weeks. After first waiting 10 minutes for a table large enough to accommodate us we eventually got one outside. As the other members of our group looked at menus to select food I went indoors to order drinks. I joined a queue of 4 other people and once I got to the front of the queue a lady with short blonde hair (later informed she is the owner) told the girl who was serving to leave serving and prepare ice creams. Eventually the owner took over the serving and asked for my order. My order of 6 drinks began with 2 ferrero rocher hot chocolates, I was immediately stopped and told I am not doing hot chocolates, I tried to explain that I was part of a group of 6 people who are going to be ordering food and then I was abruptly told 'well you are going to have to wait at least 20 minutes to order anything'. Wow. Yes I could see it was busy, the main issue was how I was spoken to, absolutely appalling from the owner who does not deserve any custom whatsoever. A restaurant /chip shop nearby Swan restaurant behind The Bold hotel were very pleased to accept our custom and the £75 we paid for it. On leaving the Caffe Dolce I asked the man outside cleaning tables if the person I had just spoken with was the owner of this cafe and he replied yes, I asked him to please inform her that I will be leaving the appropriate review across all the review sites to which he sarcastically replied with 'great' , To be honest I think he was quite shocked to see a group of 6 people being turned away he was pleasant enough, as he had been 2 weeks previously. Now after returning home I am not shocked at all in seeing similar reviews about the attitudes here. As a very frequent visitor to Southport this is most definitely one place I will never return to I hope the town of Southport are very proud to have a restaurant owner like this, thankfully there are many alternatives in Southport to select from and they can gladly have my custom, this lady and this establishment certainly dont deserve any custom at all. Life is simple, speak to people as you expect to be spoken with yourself, even more so if you are a business owner, appaling, ill mannered and obnoxious are just a few words to describe this place which in my opinion is...

Beautiful day. We took a drive up to Southport with two 'soul' intentions. Listen, with unadulterated volume, to the new Queen's Of The Stone Age album. Get a Full English Breakfast.

First goal delivered with perfection.

We parked for free down the south end of Lords Street and gently sauntered in the cool breeze laden glory of a summer's day in Southport.

Inside we were warmly greeted by Taylor and we found a table and perused the menu over a generous Pot of Tea.

As I debated over the choice of Full English I wanted, I was subconsciously aware of people arriving and slowly became fascinated by the amount of regulars this place has.

They knew the Staff and the staff knew them. They were greeted with warm hellos and their pets were fussed over and loved. Genuine empathy and giggles were shared, whilst all this time, orders were taken, tables were cleaned, condiments delivered, chins were wagged and the place, with choreographed professionalism, ticked over nicely thank you very much.

Rosie took our order and.....oh

Without any time at all, Rosie delivered our Breakfasts.

Wow......cool.

The food is great and plentiful. (Side note. I'm quite opinionated about the size, quantities and selection of a Full English. This was gorgeous.)

The place is bright and clean and so so friendly.

People laughed, Cakes and Tea were quoffed. Time passed (as time does) and we were finished. And full. And happy.

We payed up and we called out our Goodbyes to Rosie and Taylor.

Even as I was leaving, knowing that this place isn't 'local' by at least 20 miles, I could see how easy it is that this place has so many regulars.

I love Southport.

Now I love it a...

I have never been to such a disgusting cafe. Please find my honest opinion of this cafe. It wasn't that clean and there were plenty of tables that had not been cleared but plenty of staff on and no queue. I ordered the 'special' but they had run out of ingredients at 1pm on a Saturday despite not being particularly busy so ordered steak wrap with chips. The chips looked and tasted like oven chips that had been kept barely warm the 'steak' was inedible the very thin poor quality meat that you get similar in trays in cheap frozen food shops that you go to if you want a quantity at an ultra cheap price instead of quality. To be honest I left without eating the food dispute being hungry, the food was so awful and for me it was a total waste of money. Not much wait though on food but that's because nothing appeared to be cooked fresh. Also, due to not liking my poor review on another site they started sending rude and unprofessional messages to me and it felt I was being bullied and not entitled to make an honest opinion. However, if you see Trip advisor there's quite a lot of bad reviews stating poor service, food and rude staff. They deleted my review on Facebook which probably explains why Facebook has no negative reviews on this place as they seem to delete whatever they don't like. There's a lot of nice independent cafes with actual good customer service just not this one...