Costa Coffee — Restaurant in Sheffield

Just been in Costa this afternoon on Middlewood Rd and had a very poor experience. Firstly half the shop was closed off allegedly due to cleaning in progress yet 1 hour later in a quiet Costa zero cleaning was happening, replaced by the staff chatting behind the counter instead. There was however what appeared to be a more senior member of Costa staff sat in the area on a laptop (perhaps Area Manager?) until he moved after my enquiry asking if we could sit there, to be told no. 1 hour in I asked about the toilet as all toilet doors were locked, I was told the disabled toilet was in use but must have someone in (yet no one came out of it over the following 30mins or so?) but the others were locked for cleaning but again no cleaning evident ANYWHERE! I tried again after another 40mins or so and managed to get to the toilet finally. Come on Costa, it was pretty evident you were preventing customers using 50% of the shop area and the toilets to prevent the need to clean up after….not good service, it’s not about what’s easiest for your staff it should be about your customers having an...

Did you know Costa was bought by Coca-Cola in 2019? And there are nearly 4,000 outlets worldwide and our info says they turnover £1.2 Billion a year? We think that's about a million cups of coffee, tea or whatever you fancy are being served in Costa somewhere every day!

This Costa is busy and getting its fair share of that trade. The staff were very helpful indeed, the coffee was good, not the best in our view and service could have been a tad quicker. The place was very noisy and not the most relaxing, but our overall rating was four stars.

Founded in London in 1971 by brothers Bruno and Sergio Costa as a wholesale operation, they supplied roasted coffee to caterers and specialist Italian coffee shops.

Costa was once owned by Whitbread plc, the Premier Inn people. Coca-Cola seems to have plans to take on the competition in the USA with the 'Green' label, and why not? We think that chain turns over £20 Billion a year, so why not have a go? Best of luck...

I took a visit with my fiancée whilst our pooch was at the groomers a couple of doors away. We both ordered a drink and thought we would try the Tuna Melt sub, we tucked in and we both quickly found that the subs were not to our liking so we left them after only having a couple of bites. I asked the staff member (Nicola I think) if she could take the plates away whilst we finished our drinks. Nicola asked if there was anything wrong with the subs and we told her that we didn’t like the taste and that it is not due to anything on Costa’s behalf. Nicola was very friendly and asked if we wanted a drink as a replacement which we initially declined. As we left I took the cups back to the counter, Nicola once again asked if we would like a replacement drink, we did take up the offer this time and.Nicola gave us both a free large drink. Nicola was very polite and professional and went above and beyond to ensure our visit was a pleasant experience. Thank...