Domino's Pizza - Sheffield - Ecclesall Road — Restaurant in Sheffield

I want to bring to your attention some serious concerns regarding the hygiene practices observed at this restaurant. It appears that this franchise branch is not adhering to the brand standards set by the corporate office, which is negatively impacting the reputation and customer experience associated with the Domino's Pizza brand.

During my recent visits to this branch I was alarmed to witness multiple instances where proper hygiene protocols were not followed. Staff members were consistently observed not wearing gloves while handling food, posing potential risks of contamination and compromising food safety standards. This blatant disregard for basic hygiene practices is deeply concerning and warrants immediate attention.

As a loyal customer and an advocate of the Domino's Pizza brand, I believe it is crucial to address this issue promptly to protect the reputation and integrity of the company. I kindly request that you investigate this matter thoroughly and take appropriate action to ensure that all franchise locations adhere strictly to the brand's established guidelines and regulations.

It is essential that franchisees are held accountable for upholding the brand's core values, especially when it comes to food safety and customer well-being. I strongly urge you to address this matter with the utmost urgency, as the continued non-compliance of this particular franchise branch reflects poorly on the entire Domino's Pizza brand.

I kindly request that you keep me informed about the actions taken to rectify this situation. As a concerned customer, I believe in the potential for improvement and hope that you will take swift and effective measures to rectify the hygiene concerns at this...

My sister has Coeliac disease which means she is unable to eat gluten, she also has a dairy intolerance. If she was to eat gluten this can cause serious illnesses such as bowel cancer, problems affecting pregnancy, therefore a very serious illness. My sister visited dominoes on 27.01.2024 at around 10pm and asked for gluten free menu, where she was rudely tossed a piece of scrunched up paper and told ‘that’s all we have and if you want anything you need to speak to my manager’. My sister asked to speak to the manager and he was extremely rude and was listing pizza’s that contained gluten, clearly having no understanding / training around this serious illness. Alongside this, all of the staff members were huddled staring at her and laughing, she witnessed a pizza maker making the pizzas without wiping the sides, highlighting a significant amount of cross contamination in that kitchen. The lack of help and the rudeness of the staff made her experience extremely uncomfortable. Luckily there were some helpful customers in the shop who helped with the menu, she was unable to eat her pizza after witnessing the pizza being made in areas where gluten were. This is appalling service and this will be taken further with health and safety standards due to lack of understanding of a very...

Late. Cold. Inedible. They used to be decent.

Tuesday night's not the busiest so it should be possible to get an order delivered in under an hour, in my opinion.

The food I ordered arrived cold. The pizza had very little cheese on it and was overcooked, so overall it was dry and not very palatable.

I phoned and complained about the poor quality of the pizza and the manager, to his credit, told me they would prepare another one and send it "straight out".

The replacement pizza took more than another hour to arrive and was barely warm. The delivery driver explained that they are short of drivers at this branch, but that doesn't compensate me for...