KFC Sheffield Arena - Broughton Lane — Restaurant in Sheffield

As with many of the reviews, the three stars are due to the staff and the waiting time. I haven't been to a KFC for many years due to being a vegetarian, but I heard rave reviews about the vegan burger and thought I'd give it a try. The store seems fairly new and fresh inside, which is an expectation in today's world. Upon entering the store, it was almost empty and I proceeded to the self-serve screen. A member of staff told me not to use them as they're broken (which was quite clearly a lie, as a customer came in later and used it). When going to the till to be served by the aforementioned member of staff, I asked for the vegan burger to which I was immediately met with ridicule! Apparently, the vegan burger will never catch on and I should be eating meat. The reasons I don't eat meat are nothing to do with other people, I don't think it's appropriate to be saying such things to your customers. Once the staff member had finished their lecture on how bad vegan/vegetarian food is for everyone, they started to complain that the self-service machines are taking away their jobs. Never have I met such an openly narrow-minded human being!

On a side note, I can say that I was impressed with the vegan burger. They've done a great job of creating a fast-food plant-based alternative, it's a shame the staff...

Usually go here or the city road one. At this one I find drive through service very slow. Today it was super slow and only 1 car in front of me. Was waiting about 20 minutes i order ny sons pain he doesn't have cheese or sauce or anything on his burger. They have messed It up previously and he wouldn't eat it so alot of money to just throw away. Any today I asked for my order which was 39.75. I asked for my sons burger plain. I asked to check at the window before leaving he then disappeared for 10 minutes in which I was just sat there as they put cheese on it. When he eventually came back I told him he took not and brought it back within seconds. They literally just took the cheese off which then peeled the coating off the chicken. I thought I'm not messing so drove away but yes today wasn't great. And as I drove past there was 2 people in the eating area so why it took so long I don't no. Alot of money spent for something that should have been sorted like I asked when ordering. Not...

Walked in and the tables were filthy, i understand that its self clean but we thought that the customers may have just left, however majority of the tables were still a mess when we left after nearly 1hour. Toilets smelt like dirty bleach or disinfectant. We used the kiosk which was easy and convenient. Service was slow waiting 20mins. My daughter had strip meal, there was only 1 strip which was the size if a goujon, very thin. When we spoke to the staff he was disinterested. Just fobbed us off saying well you only get one. My zinger burger had zero sauce on it. Chips were disgusting, cooked in old oil. My partner then went to get my daughter a sundae. He asked for a chocolate one. He said this twice including showing her our receipt before she went to make it. She was then going to put strawberry and chocolate She returned with a strawberry one. My partner then said I asked for chocolate. The girl then went to make another. Overall we will never return. we would also never...