Our family travelled from Grantham, Lincoln and Gainsborough to Sheffield to attend the Young Voices at the Arena. We arranged to meet early in order to sit and have a meal together. On arriving At Bell Italia there were very few people in and we waited a few moments until a table had been set for the nine of us and a waiter came to take our drinks order whilst we decided what we would like off the menu. Our drinks arrived and after approximately 10-15 minutes the waiter took our order. As we sat chatting the restaurant began to fill up and several tables around us had their orders taken and food delivered to the table. The waiter then ask after 50 minutes of placing our order if we would like another drink, which we declined and ask politely where our food was, only to be told it was on its way in a few moments. After another 5 minutes we ask again when the food would be ready only to be told again 'in a few minutes. The waiter then came back to our table to see if we would like another drink and after a bit of badgering he agreed it would be 'on the house, his excuse for the delay was that they were busy, and yet we were one of the first to be seated.. Again we waited and after asking yet again how long our meal would be we were told in a while. In the meantime all customers around us who had come in up to 30 minutes after us had had their meals and some had left, including a table of 8 at the side of us. By this time we had been waiting for 1 hour 10 minutes from ordering and had with us a hungry 6 year old who had not eaten since his dinner break at school at 12.00 noon. After another 5 minutes waiting and no one gave us an apology or reasonable explanation so we departed and had to go find a fast food eatery as we only had 45 minutes left to eat and get to the arena and find our places before the concert started. Disgusting service and a could not care less attitude - will not be visiting again.