Hickory's Smokehouse Shrewsbury — Restaurant in Shrewsbury

Edit - Has really gone downhill.

Every time we have been here in the past the service has been ok at best. However this most recent time it has been absolutely abysmal.

We attempted to order two frozen raspberry daiquiris, a drink we have ordered multiple times in the past without issue, and this time we are told no. We settle on frozen strawberry daiquiris as an alternative... Which then take 10-15 minutes to arrive and by this point they are no longer frozen. Which wouldn't have been an issue apart from the fact the these ended up being extremely sweet; sickening even. But ultimately the two best drinks we have ever gotten. So of course we get a second round... Which equally takes 10-15 minutes, is melted, and this time is extremely tart and undrinkable.

The corn dog starter is a solid choice. It's the only consistent dish.

Our main was the single worse piece of garbage I've ever tasted. BBQ pulled pork and beans... Just without the BBQ, any form of juice or sauce, flavour, or pork... As it was mostly fat. Didn't really eat anything else on the plate for various reasons... Chips just don't taste good, the slaw is ok at best, and the pickles just get spicier and spicier. Both of us had a stomach ache at this point.

Not a single member of staff bothered to check up on us or make any form of eye contact. We ended up leaving both of our plates there for a good 10-15 minutes before anyone even came over. Manager just came over with excuses as for the lack of quality or false advertising. Didn't want a fuss so just asked for the bill so we could leave...

However they didn't bring the bill over. Instead we had to sit through the birthday routine only to get a birthday desert... With no cutlery. Staff ran off before we could ask them for anything and then ignored us. We ended up stealing a knife and fork from a nearby table just so I would have a chance at eating the donut, which had a mountain of cream on top, and ice cream. While I appreciate it was free, it really outlined how dire the service is.

When we finally got the bill they did not even bring over one of the device to leave feedback as they usually do. Other tablets had the device so I suspect this was done to attempt to pad their numbers as we would have left a bad review.

Hickory's has a great atmosphere with some great tasters however the level of service is lacking and the drinks are...

Located by the river Severn in Shrewsbury, this quaint restaurant is an absolute must for all those whom visit the area and wish to taste the delights of what true American cuisine tastes like. Having the food tasting so good and the service being so warm and welcoming, I had to return back, just 2 weeks later!

Having been to the USA many times and travelled across the States, I can assure you that the food and service provided at Hickory's Smokehouse is the closest experience to that of experiencing the real thing!

Upon being seated, you will be offered for any drinks and provided with complimentary popcorn, fresh from their very own popcorn machine. The bar is very stylish serving all of the popular drinks, as well as their very own brewed beer. With a diverse menu to cater for all appetites, you're guaranteed to find something you'll love and crave for here. I would personally recommend visiting with a friend and trying out the BBQ sharing platter for 2. If there is something you may not like as part of your meal, feel free to ask if you want to "chop and change" something, for a more personal and tailored experience. Alternatively, they have special daily deals through most of the week, with the BBQ bucket on Thursdays (strongly recommended). The desserts are scrumptious too, with their very own frozen custard, much similar to ice cream.

The service is always friendly and welcoming, making you feel at ease and at home. The interior decor is perfect to represent that of a mid Western saloon styled bar; with effort down to intricate details like the old fashioned taps in the toilets, to the piano with overgrown foliage above the bar. You can even book for the table located around the fire pit! All ages are welcome and they provide a children's menu with ample options available.

Be advised, a tip is already automatically added to your bill, but the staff are happy to remove this, should you deem the service unsatisfactory. Personally, I've only encountered exemplary service and food and have always left the tip on the bill, as they have well and truly earned it.

Easily the best restaurant in Shrewsbury, I would recommend this...

I have been here multiple times and thought it fair to review a very good establishment... Firstly the thing that makes this place good isn't what you think, (the food) although it's Excellent, it's the service, 99% of the time when you go out in the UK to eat, you get poor service and mediocre food, the staff training regime here obviously has American influence as all staff are attentive, do frequent check backs, good turnaround between courses, very polite without being overly nosey about "your day, and the reason you are here" although it is asked and a pleasant response is always returned. It's a nice touch and makes you feel you are not an inconvenience to staff, like most places in the UK. The food is always excellent but the base menu seems to steer you into boxes, subs, burgers, plate meals and then the smoked foods... I do feel that there should be a better sampler of items and although this is done through special events like the BBQ blowout (which is a must) the normal menu feels lacking or it's too expensive and too much food to have some side of brisket and X, or some ribs and Y.... I would always rather come on the event days as the choice to price point is far better but what they do, they do well.... Brisket is a standout, always excellent, they buttermilk chicken is also spot on.... I have had the juiciest ribs and also the dryest ribs here so take that as you will, but they aim and mostly deliver excellence every time. Grape soda is king albeit expensive for a fountain drink that's overfilled with ice, and the popcorn is a nice touch to get that appetite activated... The restaurant is well themed albeit a little loud at times... The volume of staff is ample which is a massive plus and you are not waiting around for ages to get someone's attention... If you like BBQ / southern USA, this is a great...