PizzaExpress — Restaurant in Shrewsbury

Called in for our annual post Theatre Severn Panto meal, nobody else in when we got there, (though they had clearly had customers in), so we asked could they accommodate us. Yes, no problems.

Shown to a table, ordered taken and drinks served, all good. The table not laid, which is fine, though cutlery brought. Normally when cutlery has been used for starters additional items are brought out after the starters are cleared. So, the mains brought out, we had to ask for extra cutlery (so some members of the party had food going cold while they waited).

Black Pepper (I still don't understand why it can't be on the table) and Parmesan Cheese offered, which I said yes please to.

Also, a younger member of our party requested a drink, so the cutlery, drink and pepper all brought as one. The Parmesan Cheese never appeared. The food good, have dropped a star as two of the dishes served in cold bowls, so while food hot it went cold before finished even ignoring the cutlery wait. Why I have given the service one star, is once our mains brought out, not once did the gentleman who served us bother to check if everything ok or if we needed anything more; drinks spring to mind. By this stage as he relaying nearby tables he would have hardly been going out of his way to ask. He did come over once we finished, cleared our plates then promptly returned with the bill, which we had not asked for. Didn't ask if we wanted Dessert or Coffees, which we did, or again anymore drinks. As mentioned, we asked before entering if they could accommodate us, and as we made our way to the exit there was another party that had come in after us, still on their mains, so it not as if by rushing us out the door they could lock up and go home. A pity really as we have always enjoyed the two parts of our evening sadly the second half was let down by...

Arrived already booked a table, asked for my name, which is simple to spell. Said we didn’t have a table, in a rude manner, so spelt out my name which is quite easy to spell being Tilly. Turns out we did have a table, she showed us to our table. It had been about 20 mins when she came to take our order, and asked us have i taken your oder. We said no not yet, she replied I thought I did… i we ordered our main, which she said you guys aren’t having a started we said not she was really rude and seemed offended we didn’t want started. Said our mains which I ordered a large, American pizza. My friend ordered hers and then she went to talk away and we asked if we could order our drinks. She turned and sighed at us… about 15 mins later are drinks came in a warm glass. Then about 30 mins later are pizzas arrived. Mine being a normal size pizza. I couldn’t be bothered to question it as it seemed like her first language wasn’t English, and as she was previously really rude to us. After we Finnish she was quick to get our plates we asked for a dessert as I was still hungry. My friend ordered a cheese cake, 20 mins later she came up and said we can’t have the cheesecake without a warm drink, she said she didn’t want one. She continued to read out the hot drinks they have and she said I don’t want one as I won’t drink it. She said well then you can’t have the cheese cake. Choose something else, without giving her a menu. She asked what was on the menu can she see one she moaned at us again. Then my freind chose what she wanted. We waited another 20 mins for it to arrive then when we finished waited another 20 mins for the bill where we made eye contact with us lots and was ignoring us. We had to...

A wait of an hour between starters and mains could understand if it was busy but it really wasn't. Kids got fed up with all the waiting. Encouraged to join the club to get the set menu cheaper. The tab they gave didn't work. So the lady took the phone put in an odd number a £100 bill came up. The bill made no sense when asked all she kept saying was free doughballs but we'd all had 3 set courses that included doughballs. We didn't want to use promos we didn't ask to use promos they were applied for us that messed up our offers of 3 courses. I then asked about a dessert and was reassured it was included in the set menu. Our server was rude and whilst trying to query the bill sat at the table behind taking pouty selfies. No even trying to help noone could explain the bill properly the receipt made no sense we had 4 tired fed up children. So we paid and left I later challenged customer service who admitted we had been charged wrong but when I asked about refund was told I wouldn't be getting one they don't do that it's my fault for paying on the day. What choice did we have but to pay with what felt like a language barrier with uninterested staff. So they know they over charged they know all the issues and all I was offered was a free meal on return. Day light robbery I won't be returning Work on the attitudes of your staff and service times in a quiet restaurant. Very very disappointed customer I gave them chance to rectify before leaving reviews. My desert didn't look anyrhing like the...