PizzaExpress — Restaurant in Skipton

Really quiet a disappointing meal here this evening, the starters came out and where perfect. Happy days, this should be a lovely meal and the restaurants quite so no long wait times.... Close to 50 minutes later tha mains arrived, before the poor family next to us who had, had there starters before we arrived. Two pasta dishes we ordered, how hard can that be to get right... Well the lasagne came and looked great unlike the other pasta meal. Unfortunately as soon as a cut in to this it was fridge temperature in the middle. I couldn't find a staff member so a walk around untill I did and told them my problem with this dish, the say they would rectify the problem stight away and refund the lasagne. Happy days. She then also came over to the table and said she was very sorry and would not change us for there mistake. Unfortunately after 5 minutes a older lady came over and asked if I would like the one I had cut up reheated or a fresh one, she suggested that the cold one was reheated as this would be faster. I decided a new fresh one would be my preference as I didn't want it to be dry unlike the other pasta dish was, she wasn't impressed. The new lasagna turned up around 15 minutes later and unfortunately this was not piping hot but counting my losses and as it was a complimentary a did my best to eat it. We asked for the bill not been given the opportunity to explain to the hostile older lady that the other dish was dry and over cooked. Once the bill came it was everything that has gone through the kitchen. Unfortunately we waited over 10 minutes for the bill to arrive ( 2 tables in the restaurant and 3 FOH staff) as the lady was dealing with a take away complaint explaing to them they would receive a full refund. We managed to go find a staff member and explain to them that the lasagne was meant to be refunded. She started she needed to speak to the manager.. the older lady. One she got off the phone refunding her last disappointed customer we managed to get her over. She started that the bill was correct due to the fact the cooked me a fresh meal. I couldn't believe what I was hearing, I had to eat nearly 20 minutes later than my partner because you messed up, I was told if my original meal was microwaved to heat it up this would have been comped! As you can imagine by this point we felt like we where taken for a ride and started we would not pay for the lasagne as we where told this. After the woman getting really quite aggressive starting we had eaten a new lasagna later on we point blank refund to pay for this mistake. She started she could give us a small discount on the bill and nothing else. We asked for a manager at this point as we didn't enjoy been shouted at or lied to. At this point she changed her turn and said no problem I will comp this. I'm guessing she was the manager! Although it the took us a extra 20 mins to pay with no one else left in the restaurant. I'm beyond disappointed with this experience and pizza express, we used them all the time before COVID and this was our first time back. In summery I we won't use the chain again and I recommend avoiding, use the local...

5 Stars – Exceptional Service and a Delightful Experience!

I had the pleasure of dining at the Pizza Express Skipton branch recently, and I can honestly say it was one of the best dining experiences I’ve had in a long time – all thanks to the incredible service provided by Vincenza.

From the moment we arrived, Vincenza made us feel genuinely welcome with her warm smile and attentive approach. She struck the perfect balance between professional and personable, going out of her way to ensure we were comfortable, well-informed about the menu, and never left waiting. Her recommendations were spot on – especially the Romana pizzas and that heavenly dough balls starter!

What truly set Vincenza apart was her attention to detail and passion for what she does. Whether it was checking dietary needs, topping up drinks with perfect timing, or simply engaging in friendly conversation, she elevated the entire evening. It’s rare to see that level of care and energy, and it didn’t go unnoticed.

The food, as always, was delicious – fresh, hot, and beautifully presented – but Vincenza’s service is what will bring me back to the Skipton branch again and again. Pizza Express, you’ve got a star on your hands.

Thank you, Vincenza, for making our evening...

We went today, the service was awful and we were made to feel like we were a problem from the start.. We had 3 families at the table. The food tasted awful, my sons (2) kids pizza came when we had all finished our meal and was so hot it burnt his lip (the lady didn’t mention the heat when serving it with no apology) We then asked for the bill because my friends son became distressed and we were given the bill all in one total. We were then told we had to work it out ourselves because they don’t have a calculator. I told them I didn’t know the individual price for the 5 kids meals that were priced as a group and the waiter told me ‘it wasn’t his problem’ . I began to get stressed so just tried to work it out myself. I couldn’t understand the bill so said to the waiter I couldn’t do it and thought it was his job to correct the bill not mine. He called me rude, Snatched the bill out of my hand and said he’d go find a calculator. He came back 10 mins later and was so rude and horrible to me I could of cried. I left feeling embarrassed and anxious. The whole team seemed to not know how to be of service to anyone and work as a team. Absolutely dreadful service. I will never go to a pizza express again and will be taking...