Frequent this establishment regularly. Had a horrible experience on Friday with some guests from out of town. Had issue with a hot drink that was basically lukewarm water. Tea was not strong enough and asked for more tea leaves by which point the tea had gone cold. Asked for more hot water and some more tea to be added to the pot and the server said she will make a new one. By this point the rest of the group had finished their food and drink and we had to leave due to other meetings we had. We asked that they cancel the new tea and just wanted to settle the bill. We had not even asked for the tea to be removed from the bill but the manager with her back turned away from us told the server in a very rude manner ‘don’t take it off. We’ve made that three times’. I had not made an issue of paying for the tea and was considering whether to wait for it and take it away instead. I found it very condescending the way Anya, the manager handled this over a cup of tea that cost no more than a few pounds against a £65+ bill. This place is going downhill and needs to address...
Read moreNot as good as I expected from the reviews. It has its good points and bad points. The coffee was good, but not as good as expected, someone wrote 'the best' - don't agree. It's alright, certainly not the best though. The cake selection was good, but small. For example, the cake was half the size I expected.
The coffee cups are regular, there is no large size. I was disaapointed with the triple mint - tasted a bit cheap. In particular I did not like how it was brought 'pre-brewed'. I like to brew my tea as I like it, this option was taken away from me. Moreover, you can't refill it, if you wanted to. Given the points above it just felt a bit 'stingy' and a little overpriced for what it is. Service was also slow, I could have forgiven this if it was busy, but it was not -...
Read morePrevious visits good but yesterday was disappointing. I ordered 2 meals, mine was fine but they didn't bring the correct meal for my husband. I sat and ate mine and finished it before the correct order arrived for my husband. Usually have coffee but yesterday ordered 2 green teas at £2.50 per cup. The tea was in a teapot of which the infuser containing the tea leaves had been removed. When poured it looked and tasted like warm water. I queried this with a member of staff who told me to go back and stir the water........ no point as no leaves in it. We were then brought the infuser containing cold tea leaves to put in the pot.......... ridiculous. I'm a regular leaf tea drinker and this is not the way it should be done. A...
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