Relish Portree — Restaurant in Skye

During my trip to the Highlands, I visited the burger restaurant and ordered three burgers for takeaway because the server told me there were no seats available. While my 13-year-old daughter and I were waiting for our food, we needed to use the restroom. I asked the staff where the toilet was, and the staff member told me that the toilet was only for dine-in customers. Takeaway customers were instructed to use a free public toilet on the street ahead, outside the restaurant, even though it was raining at the time. I found this rule to be unreasonable and uncomfortable.

After standing for a few minutes, I felt increasingly uncomfortable and approached the staff again to ask why takeaway customers were not allowed to use the toilet, especially as I was feeling unwell. A young male staff member responded, saying, “I tell you patiently, listen carefully,” and repeated that there was a free toilet available after turning right and walking a certain distance.

I firmly told him that I thought this policy was unreasonable and discriminatory. The manager then came out and pointed to a notice posted near the stairway, stating that the toilet was only for dine-in customers. During my discussion with the manager, I noticed that a few young staff members, two males and a female, were laughing openly, which made me feel humiliated. The argument also scared my daughter, who was visibly upset. After this incident, she refused to leave the car for the rest of our trip, and we had no interest in exploring the town at all.

Later, our tour guide informed us that several Asian tourists had previously complained about this restaurant's unfriendly attitude. I also noticed that most of the takeaway customers were Asian, particularly Chinese. This was a very unpleasant experience—unlawful, unreasonable, discriminatory, and rude.

Legal Issues to Consider: Discrimination and Reasonableness of Restaurant Restrictions on Toilet Use for Takeaway Customers Discrimination Issue (1) Legal Background Under the Equality Act 2010, discrimination refers to unfair treatment of a person based on their protected characteristics, such as race, gender, religion, or age. If a restaurant treats Asian or Chinese customers differently, it may constitute racial discrimination.

(2) Specific Circumstances If a restaurant uniformly denies all customers (regardless of race) access to its toilet facilities, this would generally not amount to discrimination. However, if the restaurant applies this rule only to Asian or Chinese customers while allowing other takeaway customers of different races to use the toilet, this could constitute racial discrimination. Determining whether discrimination has occurred would require specific evidence, such as instances where customers of other races were allowed to use the facilities while Asian or Chinese customers were not.

Reasonable Expectation and Consumer Rights (1) Contract Law and Reasonable Expectation When purchasing food, a contract is formed between the customer and the restaurant. While this contract primarily concerns the purchase of food, it also includes certain reasonable expectations, such as the ability to use the restroom. Although not explicitly stated in law, reasonable expectations can be enforced through commercial practices and consumer rights. (2) Consumer Rights Under the Consumer Rights Act 2015, consumers have the right to fair and reasonable treatment. If a restaurant refuses to allow you to use the restroom while you are waiting for your food, particularly if restrooms are available only to dine-in customers, this could be viewed as unreasonable commercial behavior. Other Legal Considerations

According to UK Health and Safety Law, restaurants are required to provide adequate toilet facilities for their employees. Although this does not directly apply to customers, restaurants that have toilet facilities generally provide them to customers, especially while they are waiting. This aligns with the basic human need for...

We just had a dreadful experience at relish. After waiting patiently for some time in the long line to get a table, we were told none were available tfor our party of 4, which is unfortunate, yet a table was given to a group after us for the same number of people. So we ordered food to take away, and after waiting we were handed a bag of boxes items. We checked the top one and it looked wrong, so we flagged it but the male member of staff rudely told us that we’d obviously ordered the wrong item and that it was our fault. We left the shop & headed out to eat, and upon opening the rest of the items, none of what we ordered was in any of the boxes! We checked our receipt and it was obvious we’d been handed the wrong order. We went back to swap it, and were again told it was our fault. Our correct order was then held ransom whilst the male member of staff continued to tell us all the reasons why it was our fault. We get that places get busy, and staff get orders mixed up, and it really wouldn’t have been a big issue to resolve, but to be so rudely bullied and blamed was so unnecessary. It was a shame as the food was good, but not so special enough to come with a dose of...

a lovely spot for a takeaway breakfast or lunch. they were super accommodating for a food allergy. I did breakfast twice and had a coffee to go on a separate visit. The service was so very nice and pleasant.

food was excellent - i had a potato triangle (think hash brown type carb) with eggs and a little cheese. and second time was a wrap with eggs and cheese and a cup of soup to go.

everything was freshly prepared and easy for take away meal to my walking adventure. made sure i had enough napkins and a fork or spoon to go.

they have some other snacks and desserts but i didn't try this visit. but they all looked and smelled amazing.

all covid protocols were observed - very clean spot.

Check the hours --- you can walk by anytime, they have a board up with meals and times. it is a covid restriction and not their fault for...