Tall Chimney — Restaurant in South Derbyshire

Quite possibly the worst customer service I've experienced & I've ate & drank in some bad places. I had booked to go to the cinema so my partner & little boy decided to go & grab a bite to eat at the tall chimney at approx 430pm. We entered the premises & stood at the sign that said please wait to serve for approx 5 mins. There was no management to greet us, so instead, we saw an empty table & sat down. My partner a GM for a major restaurant chain asked a member of staff is it ok to sit here but unfortunately the member of the team response was I'm off duty & I don't know So we decided to find a member of staff to ask. Prompt a member of your FOH team who when ask could we sit & order said I don't know there's a problem with the kitchen I'll have to ask a manager but I can't find one.. so we waited only to be told that we couldn't sit down as they were fully booked & the kitchen is closed.

Having myself been a GM for your biggest competitior I was shocked, the pub was approx 5% busy seemed the staff working where all chilling in an area at the front of the bar & the fact when ask who or where the manager was he said there's a handover atm.

Now whilst my partner was questioning why we couldn't eat I watch a couple of gents walk up to the bar & open a couple of Stella's to take back to their table... so your not taking any walk in or serving food but the bar is still open?? And I could clearly see other customers eating meals...

Personally Zoe, manager on duty you & your team need to sort out the attitude myself my partner received, if you are unable to take walk ins why not have your team trained to speak to the public & able to explain it & the worst thing ever if your team are popping off to have a break in full uniform how about you ensure that there is some form of management FOH to speak to your customers. Or a TL by the bar area to watch the door so if there was the issue you had they could come to the door & explain the situation.

This happened at 4:30pm ok we've all had busy Sunday loses but to turn away business your lost was prezzo £70 gain. And personally I would step foot in this premises ever again. Greene King you should be concerned that a FOH team representing your company had zero...

Came for lunch. Menu offered table ordering on an app. I needed to connect to the internet. The wifi might be free but comes with a clunky and cumbersome sign-up asking for your name address and date of birth. I mean who needs that? Just give free wifi that connects immediately. Then I went for the app but it is no longer available and looking at the reviews it's because it was not fit for purpose. So this was a poor start. I went to the bar and ordered the full monty mixed grill. Not available. So I chose the mini mixed grill with sweet potato fries instead of chips and a cup of tea. I was handed a cup with my teabag and water and some milk in a whisky tumbler. Which just spills the milk when your pour. Is a wee jug too hard? I asked for sweeteners. "We don't do sweeteners" The choice was brown or white sugar. I'm diabetic Marstons. We don't do sugar. Even the lowest quality greasy spoon has sweeteners in 2023. What kind of policy is that? 15 minute wait for the food so ok there. Gammon and egg was perfect. Sweet potatoes were nice. Sausages were quite salty and really tough and chewy at the ends, so they were old. Chicken was nice. Peas were stone cold and the fried tomato was rock solid and very cold in the middle. Can't imagine eating here again. Next time I shop at pipe works I'll try somewhere else. Sorry Tall Chimney but for 14 quid you can do better in my...

We went on Sunday at about 2pm. We opted for 2 roast beef dinners for £12.49 - so seemed good value. It wasn't very busy so we couldn't understand why we had to wait nearly half an hour for our meals. The portion size was good but unfortunately my husband's beef was mostly gristle and he was unable to cut it, never mind eat it. I waited for the waitress to check back to us to ask for the beef to be replaced, but no-one came, so I had to go to the bar. Give the staff their due, they did offer to change the whole meal, but as we'd waited ages for the neal to come in the first place, I asked whether they could just bring out some more beef. The lady behind the bar offered to bring a chicken breast as well "just in case" but she didn't come to our table to see how much beef was being replaced. She brought a small slice of beef and a small chicken breast within a short amount of time. The beef was a lot better but there wasn't much of it. The texture of the chicken breast was weird - quite rubbery - so my husband chose not to eat it. All in all, we were very disappointed and will be very...