Greggs — Restaurant in South Norfolk

Longwater retail park store Visited today to find Hardly any hot food or rolls/sandwiches but if that was not bad enough the actual staff that were working needs to be retained in how to act in the workplace disgusting behaviour by a male and female employee older lady who seemed to be the only one doing any actual work was serving a older male customer upon our arrival while two other employees a younger male and female decided to start a squabble between themselves behind the counter all while myself and my companion were waiting to be served and the older male customer was actually being served.The male employee then decided to throw yes throw a cold cooked sausage he had found across the work space behind the counter straight at the young female employee in front of myself and my companion by the time I finally got served by the young female employee which the squabbling from both employees continued throughout my wedges were in fact cold the shop floor was in a complete mess and behind the counter didn’t look very clean either we sat down to eat having to wipe the table down ourselves beforehand but actually ended up leaving with in minutes taking our food with us and we did not want to stay and listen to the unprofessional staff members that...

Female staff member highly lacking in customer service. Politely requested 2 x vegan sausage rolls. Informed bluntly ‘we don’t have any of them’ … that was it, no truly sorry we have sold out, no we haven’t got any but we should have some ready in ‘x’ amount of minutes! Decided to to leave the store and travel to Greggs on Unit 2 Harford Place, Hall road. Staff were polite, happy, engaging and the store was in good working order. The Longwater store could learn a lot from this store, Greggs is seen as a treat in our family due to our son being an Anaphylactic Greggs is one of the few places he can have a sausage roll he likes. Added to the fact my Husband is a born and bred Northumbrian and Greggs is King over many other food outlets.

A trip to a Newcastle Greggs would certainly show your Longwater staff what engaging customer service is and how customers will reciprocate great service with a smile...

Second time for bad service here staff more interested in getting internet orders out happy to have a queue waiting in store Often looking up and scurrying out the back looking busy? Anyway this time no sausage rolls actually in the front display but there was a rack of about 200 just behind So after waiting literally 10 minutes for them to serve 3 people with a queue forming behind me I asked for a sausage roll and was told 6 minutes? I said there’s hundreds over there? The answer was these are for the four packs? I’m thinking well take one from there and replace it when the other ones come out in 6 minutes? Anyway how are you running out of sausage rolls at 8:00am on a Saturday morning Needless to say I couldn’t be bothered then would have ordered coffee and got stuff for lunch too but you lost the sale and I saved some money Not going back Thanks for nothing Oh and front of house was a state to...