Pizza Hut — Restaurant in South Norfolk

We last visited this restaurant before the pandemic and unfortunately it hasn't aged well.

You are greeted by a waitress who promptly explains that it's self order via the app then disappears explaining we can order take away if we prefer.

Moving into the restaurant, it feels lifeless, a few customers fill other tables but the atmosphere is about as good as I imagine meeting Rishi Sunak would be. We walk past two tables stacked high with pizza boxes, reminiscent of the side street kebab shops we once visited on a Saturday night having failed to "pull a 5 to 2 bird" as you stood alone on the dance floor feeling like the last kid to be picked in PE.

The tables feel sticky and grubby, the upholstery on the benches is tattered. There are crumbs and remnants of the salad bar swept under tables and into crevices. The salad bar is rough, I tried the beetroot but it reminds me of that time I swallowed sea water and threw up so I left it and loaded up on plain Doritos.

The pizza, as it mostly is was good. Not sensational but just good, like every time it's pretty consistent like that. We contemplate asking for boxes and eating in the car but we survived Covid and PE with Joe Wicks so we decide to remain seated and I hear my wife mumble something about burning our clothes when we get home.

I approach the ice cream counter. It looks broken but it's not. I stop to consider if I can swipe the bottle of spray and manky cloth that's been left on the serving counter to give the ice cream machine a good clean but I decide it's safer to just skip ice cream and the e-coli that probably come as a side dish. The children kick off but I remind them of the sickness they had in Egypt and that this would be like that. They are happy to walk away.

The experience of the drinks machine was below average. It seemed to have a mind of its own and just poured any drink it felt like, it may have been faulty but it could also be the thick layer of pizza grease and grime on the touch screen fooling the machine into thinking you wanted cherry 7 Up when you actually wanted orange Fanta. First world problems but even so, it's still traumatic.

The staff were there in body, they just appear not to interact with the customer now. Only one person came over to ask if we got on ordering the food ok but wasn't fussed to ask if the food was alright. I told her that much like the UK after Brexit, the restaurant had slid down the world rankings.

I did take my son to the toilet while we were there, I wish I hadn't. It was filthy, not quite the bogs in Trainspotting but still rough.

Anyway, the whole experience was enough to make us pledge to only order take out Pizza Hut in future and enjoy it in our own home.

The business should consider a refurbishment or just closing it down and having a take away counter in Sainsbury's...

Very Disappointed – New Rules Ruined Our Celebration

Today we went to Pizza Hut with my grandparents to celebrate their 47th wedding anniversary. We were excited for a nice meal, but because of the new rules in the restaurant, we couldn’t even order food and left hungry.

Now you can only order using your phone. You can’t order by speaking to staff, and you can’t pay with cash. This is very inconvenient. Even McDonald’s gives people a choice of how to order and pay. At Pizza Hut, there is no choice, and this makes things much harder for customers.

Ordering by phone is slow and uncomfortable. The screen is small, there are too many options to scroll through, and it takes a long time to find what you want. Before, you could simply tell the waiter what you wanted, which was much quicker and easier. You could also ask the waiter for more details about the food and your order, making the whole process smoother and more personal.

Normally, a waiter would take our drink order first so we could enjoy drinks while choosing our food. Here, we didn’t get that service. The waitress was polite and asked about allergies, which was nice, but when I said I had a pineapple allergy and didn’t need the allergy guide, she brought it anyway. This made me feel like I wasn’t taken seriously.

We struggled for a long time with the online ordering, but no one noticed or asked if we needed help. The prices are also higher now, but the service is worse. If staff don’t want to take orders, the restaurant should at least have big self-service screens like McDonald’s, which are easier to use than a phone.

I also think about older people who can’t use smartphones, or teenagers who only have cash. This system will push many customers away.

On top of that, nothing is explained in the restaurant. Are salads still free like before? Is the Coca-Cola machine unlimited, or do you pay per cup? And about the pizza sizes – I understand that in England you use inches, but centimetres are a more common measurement for many people, so it would be much more clear if both were shown.

I like Pizza Hut’s food, but this new system removes all the comfort and good service that used to make eating here enjoyable. Without other ways to order and pay, you make it harder for people to eat here – and for us, it completely ruined what should have been a special celebration. My grandparents loved that place until now, they are very disappointed and said that they are not going to come back to this...

Save your money get a takeaway pizza from another brand! I witness a staff member in the kitchen cough into his hand and carry on cutting and handling food without washing his hands! You know it’s all gone bad when your desserts that were half an hour late was the best part of the whole meal!

The veg toppings on the pizza were bigger than my life, some mouthfuls you’d just pretty much as well bite a chunk off a bell pepper, whoever cut them vegetables needs to be given some knife training. Hideous.

The two sides of BBQ chicken wings we order were too spicy… we’ve had these many times before and they’ve not been spicy. The only thing I can put it down to is they’re cooking on the same tray as the honey wings which are spicy! Although they tried to rectify by letting us choose another two sides (which came out when we’d pretty much finished our meal) the chicken bites were tasteless and drier than Gandhi’s flip flop. Who’s ever great idea it was to wrap dry pasta in dry dough and call it mac n cheese bites should pretty much be sacked, absolute imbecile.

ALL THE DRINKS on bottomless are diet or zero sugar, which is an absolute joke!!

Salad bar had old veg cucumbers that started to shrivel and lettuce that had lost its colour etc.

As for the dessert…. It was over half an hour late!! Honestly these half decent.

Overall if you’re looking for a half decent dessert and s*e pizza, sides and salad… please go here you’ll have a field day.

As for the positive reviews that certain customers have left regarding Pizza Hut clearly either do not have a clue about alright food or have not been to Pizza Hut when it was half decent. As for the response from the restaurant to their customers giving lowers rating stating “quality and food is important to us etc” NONSENSE. Clearly you’re doing nothing about it, nor do you care! Your food and quality and service is the worst I have seen.

Baffles me how these places are still open! Robbing people of their money...