Rollercoaster Restaurant
Rollercoaster Restaurant things to do, attractions, restaurants, events info and trip planning
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Burgers & global mains are delivered via rollercoaster at this lively theme-part eatery.
attractions: Alton Towers, Alton Towers, Alton Towers Waterpark, Alton Towers Hotel, The Smiler, Oblivion, Rita, Galactica, CBeebies Land Hotel, Wicker Man, restaurants: Woodcutter's Bar & Grill, The Crooked Spoon, The Burger Kitchen, Pizza & Pasta, Just Chicken, Little Explorers Lunch Box, Eastern Express, Flambo's Jambo’s, Secret Garden Restaurant, Towers Street Hot dogs
Ratings
Description
Burgers & global mains are delivered via rollercoaster at this lively theme-part eatery.
Posts
Staff were friendly & attentive, we were seated quickly & the server explained how to order the food, etc. I had the smiler burger which was nice enough, decent portions for the price when you think it's nearly £11 for a hotdog outside on the stalls. My son has the bbq cheese burger but removed the bbq sauce. The burger itself was very dry even with adding some ketchup. We ordered mac & Cheese bites as a side to share, which actually came first without us realising as unfortunately they we're taken by the family sitting on spot 1-4 so they saw them & assumed it was their food as they had also ordered some. We were seated on spot 9-12 so had no idea they were ours as the ticket didnt really say who's order it was. No one realised until our food arrived, minus the cheese bites & none of their other dishes had turned up. This was the main downside of the visit as it meant we had finished our meals by the time the other families food arrived. Each set of seats is given a number & the food arrives with the set number on it, so why the restaurant can't also add a sticker or card with the seat number is a bit baffling.
C SC S
00
The idea and the concept of the roller coaster restaurant is very cool and definitely something different to your regular restaurant. Staff are very helpful and polite. The food we ordered (x2 adult mains and starters and x2 kids mains and starters) came promptly after ordering, arrived hot and in one piece 🎢🍔. Food price were very reasonable around similar prices to your local pub however alcoholic drinks were not reasonably priced with a pint of Stella at £8.50 and bottle of Corona at £6.50, soft drinks in a glass bottle (coke cola) at £3.50 which I guess is probably your average price to pay when eating out. Booking is definitely essential as a family in front of us got turned away due to not booking in advance as they were fully booked up that day (Saturday). Although the atmosphere is great with the food being delivered, staff being great and the two projectors showing theme park ride short videos and birthday announcements it is definitely a noisy atmosphere or at least it was on a Saturday evening unsure if they have quieter days for people with sensory needs.
Christopher R.Christopher R.
00
The service in the restaurant was fantastic with the food and drink arriving almost immediately after having been ordered. However this was unfortunately let down by many other factors. Upon receiving our drinks, which arrived in bottles which required a bottle opener, we then proceeded to wait 20 minutes before eventually prising the caps of ourself with cutlery. There was also a lack of visible staff walking around the restaurant so it wasn’t easily possible to ask for the bottle opener. Further more, the cutlery had a very cloudy look to it as if very old and slightly unclean. This brings me onto the biggest problem which I found with the restaurant. The plates were disgusting. We found dirty plates stacked upon our clean plates which we expected to eat off of. These dirty plates had clearly been there for a little while as there were bits of food dried onto the plate. Finally the hygiene of the staff appears very low. On the table next to me a woman was splashed with water coming from a staff meme we shaking his hands dry. Personally I do not believe at any restaurant you should be getting splashed water from a staff member drying their hands. Finally although this did not matter greatly to me the food isn’t presented very well as a result of the way in which it arrives to you on the roller coaster (as demonstrated in the photo below). Overall the restaurant was very tacky for the price you pay and I would recommended eating elsewhere in the park such as the pizza and pasta restaurant which is cheaper and much more pleasant
Millie KateMillie Kate
00
Oh dear...a great idea for a restaurant and could be great but wow. The concept and theming are great. The lighting is great and the manner of food delivery (on a track) is fun (for 5 mins)! Emily (our host) was very helpful and explained the system and how the food arrives at different times.The idea is to use a tablet device to order drinks and food to each table place. We had 2 tablets between 7 of us. All items were delivered as explained. The speed of food delivery speaks volumes. We all ordered the astronomically priced rollercoaster burgers (£14) as the choice is not vast. The first burger arrived before the second had even been ordered. I presume the burgers are all sitting ready to send out as they appear so fast. The extremely poor quality burger is smothered in a strong salsa and sits on a piece of withered lettuce. All of our burgers were not finished. None were enjoyed. The side of chips was no better and resembled bizarre savoury churros. Again, inedible. The food numbers were confused and numerous times we were sent items belonging to the table next to us and vice versa. They were strangers at the start of this experience but I felt I knew them well by the end we had so much interaction with them, trying to work out whose food was whose!. The staff didn't ask if we had enjoyed the meal, they just knew. It really was the worst food I had ever eaten and doesn't come close to a McDonald's meal. Please consider your options before eating here as it really is daylight robbery!
bumble bbumble b
20
Family Meal - food arrived 20 mins apart!!! We went for a birthday family meal and the place does look cool. However my wife's meal and my youngest sons food came first but it then after 10 mins no other food had come. We asked the waitress who told us this was normal in a restaurant where my response was I have never known for half of a families meals to arrive and let that food go cold and wait 10 minutes for the next meals. She looked confused and said again this was normal. She did disappear and 5 mins late 1 more meal came or should I say half of one meal came for my other son. We waited again and after 5 more minutes so in total now 20 mins where my wife and youngest had basically finished their meals, we complained again. This time the manager came and the response again was - that's normal for a restaurant! About 2 mins later the final half of the meal came and so did mine. My older son and me ate whilst my wife and my youngest watched. We paid for the meal and complained but the waitress again at this till said this was normal! I'm sorry but in 2019 a restaurant should cook table foods together and if they cook a meal quicker stick it on a hot plate until the other meals are ready. I give two stars as good was really nice and place looked amazing. But the service and attitude is disgusting. DO NOT GO IF YOU WANT TO EAT YOUR FOOD TOGHETHER AS A FAMILY! ALTON TOWERS STAFF EVIDENTLY WITH EACH ONE YOU SPEAK TO INCLUDING THE MANAGER DON'T UNDERSTAND THE MEANING OF THIS!!!
Matt Talks TechMatt Talks Tech
00
The atmosphere is nice and it entertains before and during the meal but the food quality is very very poor. I wasn't expecting much of the place because it's a restaurant in a theme park but even though the bar was so low, they managed to go lower. I was charged 98 pounds only for the food, not counting drinks here. We got two kids meals, and two adult ones. No starters at the beginning but I was still hungry at the end so I decided to order a starter/side of cauliflower wings and it's actually hilarious what I got. We laughed for a good few minutes so I have to give them that at least. It was a connection with my family where even my 1.5 year old laughed as we couldn't stop laughing. I'm adding a photo I took comparing one of the few wings I got with a single piece of sweet corn. I also got chicken breasts in a "ketchup" kind of sauce. It was very sweet, very hard to process everything but I was starving so I couldn't care much about it. The kids meals were ok, I mean, they got chicken nuggets and falafel so it's hard to mess up with that. I'm glad we went because it's still a funny experience. It was like a comedy movie. I saw food getting stuck in the rails and the staff moving it with a stick. I hope they get their own tv show. It would be a good combination of drama and comedy.
Coke Orellana (Coke)Coke Orellana (Coke)
00
Nearby Attractions Of Rollercoaster Restaurant
Alton Towers
Alton Towers
Alton Towers Waterpark
Alton Towers Hotel
The Smiler
Oblivion
Rita
Galactica
CBeebies Land Hotel
Wicker Man
Alton Towers
4.4
(18.2K)Click for details
Alton Towers
4.4
(17.7K)Click for details
Alton Towers Waterpark
4.4
(1.8K)Click for details
Alton Towers Hotel
4.3
(1.4K)Click for details
Nearby Restaurants Of Rollercoaster Restaurant
Woodcutter's Bar & Grill
The Crooked Spoon
The Burger Kitchen
Pizza & Pasta
Just Chicken
Little Explorers Lunch Box
Eastern Express
Flambo's Jambo’s
Secret Garden Restaurant
Towers Street Hot dogs
Woodcutter's Bar & Grill
3.6
(458)$$
Click for details
The Crooked Spoon
3.5
(213)$$
Click for details
The Burger Kitchen
3.3
(296)Click for details
Pizza & Pasta
3.8
(449)$$
Click for details
Reviews
Overview
3.6
(885 reviews)$$$
Phone
+44 1538 705019
Call
Website
https://www.altontowers.com/activities/places-to-eat/rollercoaster-restaurant/
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