Puccino's — Restaurant in Stevenage

Imagine it is a very warm day, you are travelling into London and you find yourself needing some water. I walk in and asked for a cup of tap water, her face made it out as if it was a chore. I then ask if I could have it in a bigger cup but that is not allowed as I was not buying anything and "they have to pay for the cups and we sell bottled water".

Then on my way home I found myself on the other platform, so last minute I thought id try and see if they would put it in a large cup just out of curiostity. The women behind the counter looked as if my pressence was annoying to her. She proceeded to get a small cup and informed me it would be 50 pence.... 50p for TAP WATER! I could not fathom charging someone for tap water, she reluctantly gave me it (im sure just to get rid of me), she gave me a lid in disgust and glared at me when i was walking out of the store....

All in all a horrible experience on both platform stores and will urge people to avoid...

Had a a great experience here, went to order a cup of tea and there was a Russian lady behind the counter. Once I said I dont want milk in it she realized and asked where I was from because in a lot of European countries they drink tea without milk but with some lemon instead. So she had some lemon juice and even poured a tiny amount of cold water on top so that the boiling hot water wouldn't burn my tongue. Now THIS is a great service and a great cup of tea. It has boggled my mind how all these other cafe's around the UK dont have an option to drink your tea with lemon considering how many Europeans live here or the fact that a lot of places just have generic breakfast tea and no fruit tea option. So this was a really surprising and...

This isn't my first visit to this charming little coffee shop in the train station, but this has been the worst experience I've ever had. I'm very disappointed and frustrated that they served the customer behind me while completely ignoring me. The girl on shift didn’t even look at me, despite me telling her that my train had arrived. I just wanted a pastry—how hard could that be? Is it because I’m a woman and Asian? If not, then why did you serve the white man behind me first? This is incredibly humiliating. I can't believe it. I'm very saddened by this experience. P.S. 12:52 Platform 3, the women working on the back wearing red glasses look friendly. I'm referring to the girl working...