McDonald's — Restaurant in Stoke-on-Trent

In the past, I’ve ordered McDonalds via Just Eat. To begin with, great. It arrived on time, was still reasonably warm, and I got everything I’d ordered. However, since lockdown, the standards have slipped dramatically. The last thing I ordered that way arrived late, was stone cold, there were items missing, and McDonalds and JustEat refused to refund for the missing items. So I’ve not ordered from them since.

Similarly, the drive thru at Longton, Meir Park and Stafford all leave a lot to be desired. When you turn up are told “hang on a minute duck” and are left waiting for so long you get bored and drive off! Or are ignored and they serve the person who just arrived in the other lane ahead of you. All I wanted on those occasions was a coffee! I went to Costa instead, where the service was excellent.

Then last night, they tempted me with the return of the Chicken Fajita wrap. One of the few things in the menu with actual nutritional value. I ordered the meal, with medium fries and water. A simple order you may think……. Apparently not! It would have been quicker to drive to Uttoxeter, knock on my Line Manager’s door, purchase an egg laid by his chickens, hatch it, raise it, slaughter, prepare and cook it, and drive back to Stoke.

There were 3 people in the queue, including me, and all of us with simple orders….. all had the same ridiculously long wait. While the toddler aged staff all clustered in the kitchen for a natter! Ignoring the fact that they’re actually there to work!

The two ladies in front of me, both had orders which had multiple parts, yet they had to ask for a bag. Something the staff may have pre-empted if they had half a brain cell to their name could have worked out. The orders included multiple drinks, which, unless you have about 4 pairs of hands, you’re not going to manage as they are. You guessed it, the child serving behind the counter couldn’t quite figure out how to consider the needs of the Customers, and they had to ask for those too, but not before the staff had wandered off again clearly believing their job there was done!

Another few minutes after the Second Lady finally got her order, mine arrived. With yet another toddler handing it over with a “sorry for the wait duck!” At least they had the grace to realise that their service was appalling I suppose!

Fortunately for them, all the items I had ordered were there, and it was still warm, but it’s still half an hour of my life I’ll never get back, while they clustered together for what I can only assume was a group hug. There was no work going on.

McDonald’s is no longer a fast food restaurant. It’s increasingly becoming...

Unless you like waiting 20+ minutes for a drink and up to 30 minutes for food then I’d stay away. The drive thru is always backed up esp around 9pm. Certain workers are not very professional within this McDonald’s store. And everytime I’ve been in this store it feels like most of the tasks are left to the cleaners as you rarely see the other workers. She was cleaning, taking food out, taking food to people in the store, answering the customers questions at the front who was getting agitated. Checking where orders was, I really salute her. I must also say that on one occasion I was shocked at how the manager (think she was management) thought it was ok to speak to a customer. He had ordered a cheeseburger and after waiting 20 mins he came over and asked where it was. He didn’t have his receipt he didn’t take it off the cashier but he kept showing her, well tried to show her who had served him. She was telling him without a receipt he’s not getting nothing. Eventually after 3 minutes of him explaining which guy served him, she then proceeded to go to the back and said she was making it. Another couple of minutes passed and he is asking again how long (in no way was he aggressive, he was a young boy about 18 with his hood up and tracksuit) she then comes back snapping at him “well I’ve just had a 60£ order come through so now you can wait for your cheeseburger as I’m doing this order” ge had literally been waiting 25 minutes a order comes in and she decides he can wait because that order is more important. he asks for a refund and she is still telling him “no she’s got a 60£ order to do and he can wait” and at that point I had to tell her she was being rude to him and there was no need for how she was speaking to him. She then got confrontational with me saying “how am I being rude” waving her hands all about. Then huffs over to the cash machine and takes the coins and presses them down in his hand. I totally get it I work in retail it can test you and some customers can be so rude in how they talk to you. But this boy literally did nothing wrong he wasn’t rude to her, he wasn’t aggressive, he just wanted his cheeseburger. I won’t say her name because as I say she could have been having a bad day who am I to know and I wouldn’t want to get someone in trouble if they are already having a hard time, but she will know who she is and I hope she can work on the talking to customers with disrespect. I do hope she takes accountability in the fact she was rude to him, but who knows. Apart from that though the food has always come out hot and correct so I cannot complain about the...

Atmosphere was a basic McDonald’s restraunt other then the fact most of the tables where empty with people waiting for food I went today and ordered a takeaway from the machines the longest I’ve waited in restraunt was 15 minuets once with table service, I ordered a simple double quater pounder large meal with fries and a drink and it took in total 38 minuets for my food to come and after 30 minuets I had to go to the till and ask for the number when the manager came over and she perosnaly went to go get it, sadly they offered Nothing more then the standard scripted apology, I had booked an Uber for me and my freind who has a newborn baby alone with his partner as it was a 15 minuet walk as it was and we said it would be a 30 minuet trip not nearly an hour and a half In the Uber I did what some people do have a chip out the bag to no suprise to add on to the service they where stone cold and was basicsly just fried potatoe as they had no salt and had gone hard like they where sitting there all day and the burger was the slightest bit warm but was over cooked and hurt to swallow no matter how much I chewed and was so dry due to the lack of sauce they had put on it Only good thing about it they didn’t try do the scam most McDonald’s do with takeaways giving you half empty chip boxes they was generally full but I didn’t eat them because I didn’t want cold chips Can this McDonald’s branch tell me why I just spent just over 10£ and waited 38 minuets on cold food Honestly disgusting, I’ve been to McDonald’s in the Times Square with over 100 people in there and the service was within 10 minuets and hot It is called fast food it generalt felt like they cooked over the leftovers from yesterday and handed them out I won’t defend them other then the fact they didn’t try scam me with portions but half of it went in the bin I’m going to try and get some sort of refund or something becuase I’ve lost money and time for...