Starbucks Coffee — Restaurant in Stoke-on-Trent

Staff are rude and unapproachable, don’t ask for a name so handing out drinks is easier. On top of that they never get the orders right especially when some people could have serious allergies or intolerances to cert. things. Messy store untrained staff who use slang words such as ‘safe’ when speaking to customers. I work in the Center and all my I even spoke to a supervisor by the name of Lauren and she was nasty as well as the staff behind the till very cliquey and bunched up with rude staff that are inattentive to customer needs they are out here making people’s drinks wrong but then having a attitude when asked to fixed and one time they used cow milk and not using the correct judges people are allergic to these things and it could be a law suit waiting to happen then when addressed to remake the drink the staff cackled don’t want this happening again or a email and letter will be sent with substantial evidence to back up...

What can I say my grandaughter coughed she has a cold she put a little had to her mouth when coughing not near food we was in a queue to order my daughter saw the lady behind the counter shake her and pull a face so my daughter left the shop with my grandaughter intried to carry on what we was all having then left my partner to pay and wait so I could go find out what was wrong my daughter was upset and would not come back in to the shop so we had them to go and the same women was rude because we changed them to go. The lady that look our order was only visiting the shop that day she was so pleasant maybe the other women has got used to wear a mask 😷 that when she is pulling faces and shaking her head towards a little girl who has a cold that other people can see would not recommend and...

Starbucks,same drinks, different city.

Staff and service here is always terrible here. Stoke on Trent always fails in the customer service areas, the standards are low pretty much everywhere and Starbucks is no exception.

Only person waiting in the line and the ability to think ahead was terrible,no acknowledgement from the 2 staff serving the one person in front who after a little time passing,appeared to be a friend of one of them. The focus was all about taking about how things were than getting service sorted. Being the only other customer in the store, serve me and carry on chatting but don't just ignore me.

Standard Stoke situation,expect nothing and one day you might get a surprise but don't...