Subway — Restaurant in Stoke-on-Trent

My partner entered and ordered, and paid for before recieving the products, a BMT and a meatball marinara. He asked for sriracha chill sauce on the meatball, and the worker picked up mayo, he asked them to stop, they ignored him and covered the whole thing. He informed them calmy that he wanted sriracha and definetly no mayo and the workers began sniggering to one another and instead of remaking the order, again which he had paid for, they put sriracha on top, again incorrect. He tried to file a complaint but the staff ignored him and served someone else. He asked for a new order and the staff members proceeded to laugh and shout at him, beginning in english and then in another language that he couldn't understand. They shouted him out of the store in a language he couldn't even respond to. I instantly called the store to complain, the woman i spoke to, she said her name was Christi, called me a liar, flat out used the word, said i had the wrong store, only for 2 minutes later her admit it was the correct store but not apologise, she then started to talking to other people whilst i was describing the issue. when i asked her if she could please listen to me she began shouting aggresively and so i put the phone down. I am an ex-fast food worker myself and have a certificate in hospitality and the way he was treated and the situation was handled was absolutely awful. I expect to be contacted asap, At the bare minimum he should be reimbursed...

I struggle to find a halal subway and so travel quite far out to this particular branch. I have been coming here for the past couple of weeks thinking the next time the service and food will be better, but I was so wrong. I am leaving a review based upon not just one visit but a few now.

Firstly the service is incredibly SLOW. You will need a lot of spare time and patience and mine have been tested each time I have visited. The service is just too slow. The employees need better training.

They are so stingy with salad and the bread never seems fresh. Alongside sandwich’s I order a few salad bowls and my gosh I have to say ‘can I please have more x y and z’. Even then they don’t put hardly anything in! I can’t have a salad bowl with a strand of lettuce and one onion! Even the meat they are so stingy they don’t give you the full amount of meat you are asking for and cut corners. This store has also thinned all of their salad down and you don’t even get a decent slice of cucumber. It’s the owner who has trained his staff well to be stingy.

There seems to always be a new starter when I go in so I believe because of the management staff must be leaving.

On one visit I witnessed a new trainee drop a load of bread from the oven and the owner picked it up and put it back on the oven! This has totally put me the store and I will not be returning. Such a shame as this is the only halal...

The most disgusting subway I have ever visited! The staff thinks its ok to clean with disinfectant and not wash hands and then serve customers, when she was told by me to wash her hands she went in to a strop like a 3yr old! Obviously I walked out! the attitude stinks! I thought I’d give them another chance.. 2nd time the server adds lettuce to a container without washing the container leaving bits at the bottom which were clearly going off! And too top it off a visitor who was sitting in the back decides to come over to the counter and start cleaning the crumbs with his hands! Absolutely disgusting behavior! The staff and the franchisee need lessons in hygiene before somebody is taken ill!! Needless to say I and my friends will not be visiting this disgusting place again! And just to add to this after extensive research (I have been suspicious before) subway is NOT Halal like they are telling us! Here is a message from subway. In response to your specific enquiry about the Teriyaki glazing: there is indeed a small dose of Sake used during the production. However, the product was approved for consumption at our Halal locations because the cooking process reduced the alcohol content to a negligible level. Nonetheless, we are in the process of testing a new recipe for Teriyaki chicken that will eliminate the use of alcohol in...