Costa Coffee — Restaurant in Sunderland

I'm sorry about this but this is the first Costa that I have gone to in the North East that has not come up to the excellent standard that I am used to. The two girls that were serving didn't seem to really know what they were doing the one that was taking the order did not allow the previous customer to me to finish telling her order then she did not offer to take the food to the customers table because this particular customer had ordered quite a lot of items. I felt very sorry for the customer and I was embarrassed for her two. The two staff that were on English was there second language. Now I know an employer has to be seen to be employing all races BUT this should not be at the customers demise. Employ people because they can do the job not because they have to employ a certain amount...

well i was ment to be going out at 6 o clock precisely no later ! so i ordered only 2 smoothies simpel right ? it was ment to come at 5:40 my order is now saying 6:05 ridiculous rip off ! it was 15 whole pounds two very expensive more expensive then my appoint at 6 therefore i am missing my dematoligy appointment whitchurch i waited 3 years for and may get a fine for missing but i NEED my 2 smoothies i would like a refound and you to pay my fine for missing my appointment...

I go here to relax and chill out 2 or 3 times a week. I like to have some time out for myself after a busy morning shopping. Staff are lovely. You see a lot of people like me doing the same just taking time out of their busy lives for themselves. I would recommend it...