Domino's Pizza - Sunderland - North — Restaurant in Sunderland

Lucky to get 1star. Placed an order online and couldn't change the address so put it in the delivery notes then phoned the store within a minute! Talked to the manager Caroline (aka big C)and was told they did not deliver to my new address. Got off the phone and phoned the closer dominoes. they said my money had been sent to the sea road store and I had to call them back. Phoned the sea road store back and talked to big C again and she said she would pass it on to head office and I mite get a refund (£28.50) asked for an immediate refund so I could re order from the rite shop to whitch she turned sarcastic and pretty much horrible and hung up. 10 mins later I get a text saying my pizza is in its way??? Phoned back and big C ( needs to have a lesson in customer service) told me the pizzas had already been made and sent to whitch I replied NO I phoned strait away and told you about the address. Big C: no I had already sent the pizzas. Me : no I have talked to ya 2 times already and the other shop to cancelled. Big C: idontget the delivery notes the driver dose so head office mite give you a refund....... Woman engage brain- order comes in and a call comes 30 seconds later saying it's the wrong address and you make and send in anyway after being told 3 times. Safe to say dominos are off the menu& getting a bad rap from now. Well done big C have a good night and enjoy the...

We orderedfrom sea road Sunderland today at 6 pm was advised delivery would be 35 mins ,waited an hour and half still no delivery so I phoned they then sent the order it arrived 30 mins later now 8pm the drinks and cookies weren’t with order so they sent the drinks separate 20 mins later drinks arrived ,after fifth phone call and three and half hours still waiting for cookies ,two small pizzas dough balls ,and a portion of wedges for £31.70 and all stone cold .if your ordering from dominoes sea road Sunderland good luck ,just phoned again the staff have told me I can have free cookies next time I order ,so I assumed they are still sending cookies today but he means the ones I’ve paid for he will give me for free next...

This place is the absolute worst. They almost always get the order wrong. They managed to give me a chicken pizza with just one piece of chicken on it. When I rang them it turned out they had ran out of chicken and instead of giving me a quick call to see if I'd like anything else instead they just put the one piece on it. Then they said they couldn't do a refund that night as there was no manager in. Three weeks later and I still waiting on a refund. I really don't think I'll get one because as far as they're concerned I got a pizza. They don't care a jot that it wasn't the one I ordered and I didn't eat it. Call...