Dr Q's Food Factory — Restaurant in Sunderland

If i could give zero stars I would, Honestly do not waste your time and hard earned money at this place, The quality of the food I received tonight was absolutely disgusting. I ordered a mixed kebab, the only one on the menu that stated it didn't come with onions and peppers.. it was nothing but onions & peppers which is fine.. if you actually like them! The chicken in the kebab could barely be called chicken, it was fatty slimey chunks of gristle & sloppy skin, the peri peri salted chips were stone cold rock solid & stale AF, tasted of absolutely nothing, The peri chicken steak burger was nothing but gristle fatty & a big sloppy mess also had way to much cheese even though we ordered that burger cause it stated it didnt have cheese, Covered in way to much sauce to try and disguise the poor quality of the meat. Garlic bread was undercooked & had zero garlic flavouring, it was basically warm cheese dough. Garlic sauce was just mayo with no garlic. The only thing that was alright was the grilled hallumi. Everything else was a total waste and got left, Rang the restaurant to make sure i was given the right order as so many things were wrong, I was very polite & just simply said that id made an order & requested no onions peppers, no cheese in the burger, the chips were cold, I was shouted at that it was to late they were closed & got hung up on 😂🤣 Avoid the place, please dont waste your time on low quality...

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What a amazing customer service 10 out of 10. We have order some burger and a veg pizza.i will give you my rate on food later on,but let me talk on customer service provided by lady owner.we were on trip of Northumberland and looking some nice place to eat and we found such a amazing place to eat,any order burger which was spot on,but after the 2 slice of pizza my friend noticed pizza was burnt from back,he called lady and explain she accepted very nicely and made another pizza,and it was outstanding,she didn't charge for second pizza and after a couple of days of trip I found there was 20% discount on bill too,such brilliant way to make customer happy,we asked about this place is HMC or not and?and she said yes but please make sure again about HMC(Halal Monitoring Committee) All staff were too...

Donner tasted like the frozen shop-bought types and didn’t taste nice, unfortunately. The Red Devil doner kebab was the better dish but wasn’t that hot at all, maybe should have asked for hotter.

The Peri chicken breast piece was way too dry. The wings were decent and had good flavour. Rice, chips and wedges were to a good standard.

The sizzler dip was nice and full of flavour but not hot. Garlic Mayo was bog standard.

All dishes were of good potion size and reasonably priced for the amount of food.

The staff was very friendly and helpful. The place was clean and not too far a walk from the centre.

If I come again will try the burgers as they look good...