Naga Noodles — Restaurant in Sunderland

I called the restaurant at 9.36pm and gave in my order for delivery. Called them several times to ask how long my order would take as they told me it will take 40mins to deliver the food. My last call to them was at 10.53 pm to confirm the delivery. They had closed the restaurant and no one answered. The food was delivered after 2hours, but it wan't the food I ordered. It was something totally different. I ordered a small rice noodle with crispy chicken and chilli and garlic sauce. I was delivered chips and no noodles. I paid £10, waited for 2 hours and I wasn't even delivered the food I ordered. As I contacted the driver and informed him that he has handed me the wrong order, he said that he will be contacting me in 5-10mins time after contacting naga noodles, but he never did. There were pieces of egg noodle and rice noodle along with the chips and it looked like they've packed me last min leftovers. It didn't look very appealing to eat at well. They are very unprofessional and they didn't have the decency to call and let me know that there is a delay when delivering my order or they are unable to fulfil my order before they agreed to deliver and fulfil it in the first place. They should make sure that before they close the restaurant that all delivery orders a fulfilled. I did not have dinner cause they delivered such bad food after 11.30pm and all other restaurants and supermarkets were closed at the time. DO NOT ORDER YOUR...

Wow! This was a reliable place. Always fast delivery, so the food was always hot, so what has happened tonight? I’ve never seen such a pathetic attempt at a takeaway order in all of my life.

We ordered at online at 19.50 with the website saying that the wait could be 60 minutes. Fine, no problem. At 21.30 we decided to call, still not angry, just curious as to what was going on. ‘It’s already out for delivery, our drivers have been all over tonight.’ Why do I care where your drivers have been? You, the business, have decided where to deliver. If you can’t do it, then that’s your problem.

So, the blame the delivery driver card has been played. The food arrived at 22.10, 2 hours and 20 minutes after we first ordered. My order was with curry sauce, as was my partners. The food arrived soggy and barely even warm. And look at the pictures, what on Earth happened? Not only are the drivers having issues, clearly the in house staff have massive issues with reading!

Honestly, never again. I organised a Friday takeaway at Nissan every 3 weeks, and I’ll be pushing to ensure we never order from here again after...

AVOID! This place is ran by absolute amateurs! I had placed an order at 22:43pm, I called the place multiple times to confirm the order as I had not received a confirmation email, no answer at all. Anyways, I just left it and hoped that it would come as it had taken my money. I am currently sat up at 01:07AM! Waiting for my food if it comes at all. I attempted to message the Facebook business chat to which they have seen my messages but ignored them! I asked them just to let me know whether it will be coming at all so I can just go to bed instead of waiting up all night but no answer. Terrible customer service and incredibly inconsiderate. This place used to be incredible but seems to be under incompetent management. Sunderland city centre deserves better ran...