Beach House Bar & Grill — Restaurant in Tendring

We unfortunately had a very bad experience at this restaurant this evening. We noticed the Beach House after a long day on the beach on our way back to the car and thought we would treat ourselves rather than just grabbing a quick fish and chips from the chip shop on the way back to the car as it looks nicely presented and appeared to be a nice place to eat. How wrong we were. Such a shame as it looks like it has potential to be a great establishment, however the customer service leaves a lot to be desired, as does the waiting time for food and the quality of the food.

We chose a table and decided what to order, my partner then approached the bar to order food and was ignored by the lady behind the till who proceeded to take another customers order before ours despite him being at the bar first. Another staff member then came over and took our food and drink order. We ordered two adults meals and a child’s meal. We proceeded to wait at our table for food. I heard another family complain about the quality of the food however I thought nothing of it. After about 15 minutes the two adult meals arrived. We both had fish and chips and the fish was cooked beautifully and tasted lovely, however the chips tasted like chip shop chips that had been reheated a few times, they were very dry, and very hard, some so hard the fork wouldn’t even pick up the chip, and not just crispy. The server asked if we ordered any drinks, which we had but hadn’t yet received so we reminded of the order of a cup of tea and two waters, and the tea was then brought to our table but not the water. We didn’t say anything as we thought perhaps they were busy and would bring it shortly. We were assured the child’s pizza meal was on its way, however at least 10 minutes later my daughters food had still not arrived, she ended up eating some of our meal whilst waiting as she was very hungry. After another 5 minutes (15 in total) someone went to check where her food was and returned with the pizza and said the fries were just being made. The child’s pizza was a generous serving and again the pizza was lovely and clearly homemade, just a shame we had to wait so long for it. Another ten mins passed and another server came out with the basket of fries and said to us “these were supposed to be with the child’s pizza meal but they weren’t collected, do you still want them?” We accepted the fries which were a generous portion, and tasted much better than the reheated chunky chips we were served with our fish, however by this time my daughter had lost her appetite as she had waited so long for her food. We then had to ask the server for our waters as we still hadn’t received them. Such a shame as it looks like they have lots of potential here but need to invest in some customer service skills and food quality. We hope that we just caught the staff on a bad day and that others won’t receive poor...

Visted late afternoon bank holiday monday. We were a party of 10. Firstly to walk through the restaurant you have to wear a mask so if you haven't got one they wont let you in. Ordered starters and main course and waited an hour to be served our food. We had to ask waitress where our food was as no update Everything served up together. No apology. Would have understood if it was busy but it wasn't. Fish and chips served in a small basket with no room to cut the fish. Asked for a plate to be told they dont do plates. Calamari was burnt, chips were awful, but more worrying were the burgers were raw in the middle with one blood seeping out. The waitress was very quick to point out that they are 100% steak and are ok to eat like that. Anyone knows burgers are the one thing that should be cooked thouroughly. Equally worrying that a food establishment don't recognise the dangers of eating undercooked burgers. Environmental Health I'm sure will be very interested in their logic. She didn't charge us for it but the food and customer service in general was very poor. Not a place I would...

After a long ride in the hot sun, originally to visit Revved Up, we chose the Beach House because Revved up was packed and the Beach House had lovely umbrellas on the tables outside.

So pleased we went that way. What a gem of a place. Great service, lovely cool shade under the beach umbrellas but the fish! Fabulous.

My GF and I decided on place and haddock & each swapped half of our fish. She added curry sauce for her chips but I was hot enough so dipped out of that one.

Both the plaice and the haddock were superb, really good fish perfectly cooked. As good as any I can remember having anywhere & probably better. The chips were just right. Crispy, tasty, what more do you want from a chip? I'm reliably informed the curry sauce had a nice bite to it.

From what I could see of what some of our companions had, the burger looked pretty damned good, but who comes to the seaside to have a burger? The halumi in batter looked rather tempting too and everyone was very pleased with their food.

Seriously worth making a trip to Walton on the Naze just to eat here. We...