Saffron Indian Restaurant | Fine Dining & Takeaway — Restaurant in Tendring

Worst experience of my life having indian food in the UK.

@ the owners: Having red the previous reviews, I understand where you guys are coming from, but I believe you will be good at taking criticism as it is for you guys to do better. Being an Indian myself I have dined out in many indian restaurants. I usually don't write reviews to highlight negatives,but this time I had to.

Food 1/5 Service 0/5 ( basics- no water was offered before or after the meal)

The restaurant was average. While called to inquire, they claimed to have good vegetarian options. However, they weren't having much options in compare to other Indian restaurants. We ordered poppadums, aloo chat, jeera rice and daal tadka which I believe is very basic and you cannot go wrong with it.

Poppadums were served with 6 types of dips/ salad. While serving they didnt ask if we want them or not, however at the end they charged £2.50 for the dips which wasn't right. Usually you get free dips ( green chutney/ red chutne) with poppadums. for clarity, none of the indian restaurants change extra for chutney/dips/salad unless ordered separately.

Highly disappointed with aloo chat as it was no where near to the chat. It was basically aloo sabzi without yogurt, tamarind chutney and green chutney. If you are craving for chat, DO NOT ORDER IT HERE.

then comes Tadka daal and jeera rice. The rice was good and 5/5 for it. However, the tadka daal was very blend and was missing tarka in it. Basically it was just boiled dal with turmeric and salt.

@ the owners ( after reverting to my review) : I believe you guys are lucky that Google doesn't allow reverting to your response. And looking at the previous customers reviews, it prove why people claim that you guys are arrogant and not good at taking criticism.

You may be award winning restaurant in past, but the way you cater your clients and the ways you react to the criticism, it feels like you do not want to know the truth. Any good restaurants you go to, drinks are different, and offering water is different.

Furthermore, your clients may be enjoying the chat because they do not know what the authentic chat is. I am sure you know how to access YouTube. Search for it and you will get plenty of good recipes.

Also, your clients come to you to have good dine in experience and expect good quality food, not the food without taste. What's the point if they have to navigate you on adding salt/ tarka / spices. Basically, the Daal was totally without any spices. I know that is harsh, but you need to know the reality.

You can be arrogant and be in denial claiming your food is nice. it's your loss, not mine. My review was genuin to help you improve your services. But it looks like you are far from...

Terrible Experience at Saffron Indian Restaurant

Our visit to Saffron Indian Restaurant was a disaster, especially considering it was during our holiday trip. After a day in Clacton, we left around 10:30 PM with two hungry kids, heading back to London, and decided to stop for dinner at Saffron. Unfortunately, the experience ruined the end of our day.

The restaurant was unwelcoming, and the service was shockingly poor. Despite being dinner time and having two children with us, the place was far from baby-friendly. We ordered two different curries, but both tasted exactly the same – bland mixed vegetable curries, with no difference in taste, color, or ingredients. The dish also had whole French beans, which were not listed on the menu. My son has a deadly allergy to French beans, so I asked if they could replace the dish. The waiter spoke with the chef, and unbelievably, the kitchen’s solution was for us to just pick the beans out ourselves!

To make matters worse, the garlic naan had no garlic flavor at all. The staff put a salad plate on our table during the starter, but bizarrely took it away once we ordered our mains. I later saw the same plate served to another customer, which was beyond unhygienic.

In the end, my son remained hungry, and I didn’t eat at all. My partner only ate a bit, and we left the rest of the food untouched. Despite our visible dissatisfaction, the staff didn’t even ask if everything was okay. We ended up grabbing food at McDonald’s afterwards.

This was a terrible experience, and I would never recommend Saffron Indian Restaurant to anyone. Horrible service, tasteless food, and complete disregard for allergies or customer care—definitely...

In a few words: A descent Indian at a reasonable price, nothing to write home about though.

Longer review: Having never stayed in Clacton-On-Sea before, I looked online to find what I would consider to be a descent Bangladeshi restaurant for our take away night. The food we ordered was ok, the Chicken Korma was slightly more watery than my sister usually has though. I ordered the Naga chicken as it stated it was hot, however I would have liked more Naga chilli’s - if you desire hot food then ask for extra heat, I will next time. On the whole though, it was a good meal, just not to the standard of our local Indian back home. The price though was good, so much cheaper than other curry houses I have used. For three mains and 4 side dishes, we paid £44 (at time of writing) which fed 3 adults and 1 teenager. The only downside to the experience ordering with Saffron was the service. I wouldn’t say it was bad, the staff seemed friendly enough, however when ordering online you are entitled to a 10% discount on orders over a certain value. We couldn’t order online as one of the tabs to select dishes was faulty and when I challenged the full price for collection, front of house challenged me on this saying it was not valid. After half a minute or so of rational conflict the team honoured the discount, but a simple smile and acknowledgement of my dilemma would have warranted a much higher rating from me. I will likely use again if we stay in Clacton...