So let’s me start with the positive:

Hotel Room (106) Clean, spacious, good desk space and decent size tv. Rooms are air conditioned which is a bonus when we stayed and room had a comfortable bed

Now the negatives:

Check in: Rude girl behind bar area directed me to the reception desk (which is at the back of the restaurant) and I was told to wait for someone called ‘James’ Desk was not occupied so had to wait. Several team members walked past me without so much as hi, hello or someone will be with you soon. Finally acknowledged by a lady who really looked as she was having a bad day, another team member turned up and asked her where ‘James’ was, her reply: ‘I don’t know, he’s probably on his lazy a%se somewhere’ not really what I, as the customer wanted to hear, especially as I still hadn’t been checked in at this point!

Dinner: Booked a table online for 8pm, turned up just before, waited at the designated area, 3, 4 minutes passed, again several team members walked right by us without so much as a hello, hi, are you waiting etc.( the place was hardly packed out) We then took the decision to seat ourselves, when I approached the male server, he asked if we had waited at reception and I said no as no one had approached us to offer help. His response ‘Only the Manager shows you to your seats’ so, okay, if indeed the Manager holds the right to seat people, surely it doesn’t stop the team members acknowledging anyone waiting to be seated? Apparently not, well not here anyway! Next we ordered, 2 drinks and 2 mains, the hunters chicken, should come with a trades description act, as nothing had hunted this chicken I can assure you!! As tables were being cleared right near us, more chat from team members, regarding swapping shifts etc. Again people have to talk I appreciate this, but I don’t want to hear about team members rota issues! £45.00 down and if we had been closer to home or familiar with the area , I would have left. Nice hotel, shockingly rude team that lack basic customer service, an invisible Manager, a team that are in apparent need of leadership or roles outside of hospitality and over priced lack lustre food! Listen up Marstons, Wetherspoon’s do it better, cheaper and offer more consistent customer service!!