Tesco Cafe — Restaurant in Thanet

Well……what can I say about the new layout? Nothing positive unfortunately. My mum chose Tesco Café to eat for Mother’s Day as she really loves the food, the coffee and the friendliness of the staff. We didn’t realise that it had been ‘done up’ and now when you order food etc you have to use a screen instead of talking to the staff.

This really limits the choices you can make. Unfortunately, I have dietary issues and previously I could swop items in the breakfast to others but now you can’t do this. You can remove things and add others but obviously there is an extra charge for this and the choices are limited.

The children’s meals seem to have shrunk as well. Two chicken goujons and about six chips is pushing it even for kids.

Two of our group wanted to order a cappuccino but now you can’t change how many shots of coffee they put in. I don’t really understand why when a human is making the coffee and they used to do it before no problem, but they were quite clear a small cappuccino is one shot and a large is two shots and they can’t change that. One of our group didn’t bother and the other had extra milk but it was still too strong and just made it colder.

The screens will make it much more difficult for the older generation, not everyone knows how to use these, and even though there were staff around to help, a lot of older people will still struggle. Plus, you can only pay by card which excludes some of the population who prefer cash.

One of the staff told us they are aiming at younger people but in doing so they will alienate a lot of the older generation, who don’t like technology and paying by card. Not sure how they think this will work when younger people are at work, college etc all week and most of the day, and I would think the vast majority of their clientele would be older people popping into Tesco to get a few bits then going for lunch.

The only positive thing is that the staff are still very friendly even when they have unhappy customers moaning and groaning about everything.

I think people are voting with their feet as usually the café is quite busy but on Sunday it was practically empty.

We used to love the food and cappuccino’s in here but after Sunday we will not be going in there...

Food is quality and speed of food delivery is fast. But unfortunate the staff are not attentive or helpful. I visited recently in my wheelchair with my grandson. My wife and I need a high chair for our grandson. But unfortunately there were none at the entrance. My wife whilst carrying our grandson hand to carry one from the other side of the restaurant to where we were sitting. As it is easier to use my chair nearer to the entrance Staff just watch this without offering any assistance. My eye sight is poor and so I managed to knock my drink spilling it all over our table. My wife walked to the kitchen and acquired some paper roll to clear up and took the wet roll back to the kitchen when finished. The staff directed her to a bin to dispose of, but offered no assistance, even though they witnessed the entire event. Lastly when our food arrived, we asked for salt and pepper and was pointed toward the nearest condiments. Just to rebuff Women with baby accompanied by man in wheelchair. All in all, service very poor. Real shame, our first visit was met by a bearded gentleman who was excellent. Help with ordering screens seating, high chair and kept checking. Bring him back please!! The other two...

Went to Tesco's at Westwood cross Broadstairs, we have been there before me. And my wife and it has been pleasant. I ordered an egg and sausage muffin. Which I waited for about 15 minutes which was fine. and then it was given to me. And muffin had been squashed AND the server.Ask me if I would like another one because it was a mess. And I said yes, please. And he went away and then. The cook a man Come running out Holding the Plate and was very aggressive in the way.He spoke to me and my wife accusing us. Of squashing it. I will not shop in this Tesco's ever again. Because I did not receive what I paid for in the end. He took it away and left us waiting And gave us nothing This person needs talking to buy the management. And by the way, I do not...