Lottie saved the day! If it hadn’t been for duty manager Lottie this review would have got a begrudging 1*! We booked a table for 7 for a belated Xmas lunch, the restaurant area wasn’t busy but apparently there was a function on the floor above. We each ordered starters and mains, our server didn’t know what the soup of the day was so had to go and ask! (Personally I’d ask the question at the start of my shift) starters arrived quite quickly, mains we thought they’d forgotten us. five out of seven ordered sea bream on crushed new potatoes as a main course, when these arrived it was sea bream on a bed of cous cous, three of the five have food intolerances so couldn’t eat the couscous, when we advised our server she said ‘oh yeah the menu changed today, we gave you the wrong ones’ we were then offered one up to date menu to choose alternative dishes, we asked to speak to a manager but she was ‘too busy to talk to us’ Four of us ate our mains whilst three looked on. Poor Lottie came to clear our plates having just come on shift to find seven unhappy customers. She was very apologetic, very helpful and couldn’t do enough for us. Bad form from the previous on duty manager and the serving staff that seem to be employed from the neck down. Would I return, probably not if you can only rely on one decent member of staff. The couscous was oily, the sea bream slightly over cooked. Possibly a bad day for the Charles Dickens, definitely a bad experience for us.