Nando's Castleford — Restaurant in Wakefield

Ordered a grilled chicken pitta and when the order arrived, my chicken was cold. I called over a member of staff and told her about the cold chicken. She then picked up one of the chicken strips and squeezed it in her hand probably to test how cold it was. She then offered to replace the meal. I requested that that I have no mayo or rainbow slaw on the next sandwich due to an allergy. I asked at the counter that the order be plain, but as the restaurant is run by kids, I got what I was given. When my new meal arrived, although it was warm, I again had rainbow slaw inside my pitta. I brought this to the waitresses attention and she said I asked for salad. Correct, I did ask for salad, but I got rainbow slaw. Because of my dissatisfaction the waitress called for the manager who said that all the pitta Come with rainbow slaw. I went in to tell her that I asked for plain salad, but she stated and pointed out that the pitta came with this, despite my request for plain. I was then offered a free side order or a pudding to compensate, but I didn't want this because we only popped in for a bite to eat. At this point we had been in the restaurant for 40 minutes. I asked to be refunded but this request was denied. Shocking! I picked out the 3 chicken strips from the pitta and ate them and the chips on the side.. Your manager was disinterested and refused my refund. Money mad, profit mad company who don't give a stuff about a customer journey, as long as your parting with money that pays to employ young workers who don't want to be there. I will never visit...

Myself and my wife went to Nando's on 15th April 2021 during the relaxation of the lockdown rules which meant certain aspects of the service had changed. We had to eat outside which was fine but there were only 5 seating areas outside so not much room and we were closer than 2m to the table behind us. I noticed as soon as I sat down the table had sauce on it so they were clearly not cleaning the tables as well as they should be during lockdown. We ordered refillable drinks but were never offered any refills and couldn't get any more ourselves, in fact no one came to our table to ask how things were going at all which they used to do before lockdown. The chips were soggy, clearly not freshly fried but they did have lots of chip spice on them. My wife's chicken was dry, I'm always really frustrated when a chicken speciality place can't get chicken right! I can cook it better at home and that's not why I come out. I asked for sauces and specifically asked for sachet's as I didn't want to touch bottles (not to mention the bottles are a waste of time and the sauce never comes out of them!) but we got bottles so I simply didn't use them, they shouldn't even be bringing them out and only bringing sachets. The food was quick and hot but not enough attention is being paid during lockdown, I'd recommend you simply walk another 20 feet and to go Pizza Express which has superior service and they are taking...

Went there with my wife, daughter, and grandaughter age 5. Got there around 6.30ish and the assistant said about a 20 min wait, was very busy. My wife noticed a chicken sat under a counter? Don't know if it was keeping warm but didn't look very appetising and instantly put my wife off!!! When we were seated my granddaughter needed the toilet so my wife took her up to the ladies. When my wife came back to the table she was disgusted. She told me that the ladies were absolutely filthy, the first toilet had clearly been used and not flushed and the next toilet was literally full of toilet tissue and was full of urine up to the brim..... My wife wouldn't let our gradaughter touch anything!! My daughter went to get cutlery but they were no knives! After asking an assistant she told us they were dirty and needed a second clean but when we got them they were still marks on from the dishwasher.. when the assistant cleaned the table next to us there was good and also cleaner that fired on yo our table. This was our first time at this nandos and will definitely our last.... ...