Costa Coffee — Restaurant in Wales

Awful customer service.

Staff are selective on who they do track and trace on. Staff are also getting into arguments with customers (today 2/8/21 around 3pm) an incident with customers who were clearly from the south of England over the fact local customers were allowed to drink in.without doing track and trace?

But staff were refusing to serve them without track and trace due to the lack of a Newtown accent ??

This is unacceptable. And could leave Costa open to legal action if this doesn’t get looked into?

Track and trace for all customers drinking in should be done.

Not a free pass to locals. and refuse to serve non locals wishing to drink in ?

Incredible.

I didn’t fair too well on a previous visit here myself. But thought I’d try again only to witness the above chaos?

My previous visit is below..

Staff eating a sandwich while serving me on the till. Bad enough yes? Worse though.

The short young lady serving me only put the sandwich she had consumed on my bill until i requested my receipt?? And spotted it.

Eating on tills. Refusing to serve customers. Groaning when customers ask for a receipt? No hello.. no basic manners?

Where do they find the staff at this branch?

Shame. As i like the products. But won’t return here. As staff here clearly shouldn’t be allowed anywhere near customers. They have zero customer...

Unfortunately for us, today's lunch experience in our local Costa wasn't how we usually find it. Extremely slow service due to only one person serving behind a very busy lunchtime counter on her own, juggling making coffee, warming food & taking the orders. She really did need back up and we really felt for her. There was no decaf coffee or toasted tea cakes which was quite a disappointment for me but certainly not her fault. After choosing our food we sat down to one of the only tables that had been cleared of crockery. We noticed that the general cleanliness and up keep of the upholstered seats had seen better days which is a shame because the whole place used to be so clean & tidy. Our food was OK but for me it wasn't the best experience I'd had. Not too sure if we will be going back but am very aware that I believe all of the issues are down to being short staffed. Have to add to these comments that we actually tipped the server as we felt so sorry for her & she was doing the best job that she could in circumstances that could have...

My wife spent £10 on coffee and cakes and we were sat together eating, it was quiet in the shop, early morning. I nipped over the road to buy a hot bacon roll as they weren't freshly made at costa. Some bloke, not in costa uniform, boozy breath, dressed like he'd been herding sheep - comes past our table and tells me 'You can't eat in here its greggs food'. I ask if I can just finish it off as we're sat together and we've bought a load of food here already. He then offers a takeaway cup and says he's throwing us out..! I can only conclude he must have been hungover or going through a difficult personal spell. Nice shop and staff, manager is a douche though. Funny thing is, I'd have bought a coffee if he'd of just said that I need to buy something. Not once did he apologise or acknowledge that my wife was a customer. Seemed far too petty a situation to have such a drastic over reaction, but then again, he's a small town coffee shop team lead/manager so I guess...