Costa Coffee — Restaurant in Wales

I went to this store for a flat white to take on the train. There was a young girl working alone with a queue to the door so my drink took longer than expected (to no fault of hers as I could see how hard she was trying to work). However, I saw another member of staff, a man with a ponytail, loitering in a back room even after seeing the queue and disappearing into another which is unacceptable. The young girl however made me a lovely flat white and deserves recognition for working through the large queue alone. The staff member with the ponytail should learn what it means to work as a team as working in hospitality myself this would not stand in my own place of work and shouldn’t in this costa either. Overall I would not visit again as having to wait in a queue that long is...

(edit- costa did refund me my lost beans nearly 2 months later after 2 attempts to contact them)) Poor experience at this Costa- the workers were severely under trained. Firstly, the cashier used my 2 free drink vouchers without asking me, and then he proceeded to also charge me for the drinks so I had no idea that the vouchers were used. I only noticed 2 weeks later when I went to my app to use the vouchers and saw they were used- and I also have a bank charge. I contacted Costa but never got a response back so i have paid double for the drinks basically. Secondly, ordering 1 tea 1 latte took 15 minutes and there was only 2 customers ahead of me. Nearly missed my train. Definitely the cause of under...

Me and my partner came in whilst waiting for our train on 24th of March at around 2pm. The lad behind the counter had a horrible attitude toward our order - 2 frostinos. Had no effort to ensure we had a good experience, and was overall quite rude. The quality of his drinks were terrible - not following procedure in making the drinks, as a former employee for Costa Coffee it's something I know very well. Rather than the smooth, creamy texture expected - they were chunky with ice, little to no blending, and lack of any real flavour as expected from Costa's usual great service. Needless to say, we won't be returning anytime soon. Unfortunately I didn't get the member of staffs name as he does need...