Normally love ordering from this place but was disappointed today! Ordered pizza online with no tomato sauce, pizza arrives and it has tomato sauce. Ok nbd, call the store and ask for a replacement. Guy on the phone (James) says it will be 20min or so. That's fine, I have garlic bread to fill me up until then.
An hour and a half later still no pizza so I call the store again. Apparently the driver had attempted to call me but there was no response so they sent the pizza back - tbh I think this is a blatant lie, I have been sat here in my apartment with my phone in my hand the whole time. The driver got through straight away on the original order, what was the problem the second time??
The replacement pizza arrived a full 2.5 hours after I made the original order. Not only that but it's dry and tough indicating it's been reheated when the guy on the phone (James again) assured me it would be fresh despite the delay.
Long story short a regular happy customer turned into a very unhappy one who won't be so...
Read moreI've ordered from here on the website somewhere around 15 times this past year, and it's been consistently brilliant, 8/10 for taste (where 5/10 is average supermarket frozen pizza). They only got an order wrong once when they gave me wedges instead of garlic pizza bread and cookies out of nowhere. Since I live on Miskin St the food is piping hot every time, ofc I don't know about delivery to places further away. Food has always arrived fast, no later than 30 minutes. The Large Family Deal for £28 is the best value for money, should last one person a midnight binge and a day after that. Take the 1 star reviews with a grain of salt; people usually only go out of their way to write a review to complain about an awful experience or gush about an amazing one. I've seen the consistent quality they put out before midnight, so I think any problem if there is one has to be ordering sometime in the early morning, long distance...
Read moreI paid for my food and phoned up restaurant telling them address is wrong... I then gave the correct address in which then the guy on the phone said NO PROBLEM.... When delivery driver supposedly arrived he refused to come and give me my order to where I am.... I then phoned up again wanting a refund or a brand new order freshly cooked... the guy said he will give me a refund... in which j wanted ASAP song can order food that your company can't deliver. I said if I get a refund I want an email to confirm In which the guy said yes he send it now
I then had the delivery driver ring my phone giving me abuse!!! When I phoned up 10 minutes later wanting to know where this email is... the guy got on the phone was VERY RUDE AND SHOUTED AT ME....
I WANT MY MONEY BACK AND I WANT COMPENSATION.... DONT HIRE DOSILE STAFF THATS RUDE AND CANT FOLLOW A...
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