Domino's Pizza - Mold — Restaurant in Wales

• UPDATE * I was advised I would get a call from an 'Area Manager', however, a week on, obviously still no call, no email and so forth. Did specifically state I wanted an email, and obviously to absolutely no avail.

Disgusting! My negative review is in relation to 'Brian' who's APPARENTLY the Store Manager in Mold, Flintshire. I ordered some pizzas last night (obviously not cheap when you're paying almost £25 per pizza!) and my order said it would be delivered in about 14-20 minutes or something similar. Over 45 minutes had passed, and my pizza had apparently (according to the app) been sitting in "quality check" mode, for about 30 minutes. I tried calling the store a few times, and there was no answer. Eventually, after many calls, someone did actually answer the phone. I explained I had placed an order nearly an hour ago, and there was still no sign of my pizzas being out for delivery, nor any sign of a driver.

The person I spoke to had the most APPALLING attitude; his attitude was basically "so what, it's not my problem, we're busy" and I was like pardon?! I then requested to speak with the Store Manager, and to my absolute horror, he said he 'was' (apparently!) the Store Manager. No idea why he thinks this level of customer service is acceptable - it's really, really not, and you should be ashamed of yourself. No apologies, no explanations, no reassurance, just a completely blasé attitude, which I can only assume he has with any consumer who calls up to query something. I wasn't rude, I just explained I was enquiring about my order, and the response was horrendous.

I've then messaged their customer care on 3 separate occasions; 1) due to not being able to get through to the store, despite the store being very much open and working 2) to report his stinking approach and 3) to then report my pizza being completely stone cold on arrival, a pizza which arrived well over an hour of me placing the order, which is over 3 times the length of time it said it would take to arrive.

Had I known, obviously I would have put my business elsewhere; there's SO many businesses in the local area that do good pizza and also provide excellent customer care! Safe to say, there's no way I would ever give Dominos my custom again, and quite why they allow this person to run a franchise is beyond me; he's simply tarnishing the Domino's brand, which is beyond unacceptable. Maybe try having people running franchises who do actually have an element of a 'humane' approach, people who do have prior experience in customer care, and people who're mature enough to apologise for their errors, not speak to...

ABSOLUTELY DISGUSTED!!!!!!! Husband ordered a meat pizza for himself plus Cheese twisted dough balls for me to share as I’m vegetarian. The order arrived and I ate one only to discover that it was actually pepperoni ones and not the vegetarian cheese. Having been vegetarian for approximately 35 years, I was absolutely shocked and repulsed by this and immediately vomited once I realised. I cannot begin to explain how I feel now, having become vegetarian as a child based on moral principles. The only reason why it has 1 star is because if it didn’t have any star ratings, this review...

Took advantage of the Two For Tuesday offer - me and my mum opted for the large Mighty Meaty & Tandoori Chicken pizzas. The pizzas were both delicious and certainly very filling. The only disappointment was Domino's were very stingy with the chicken on the Tandoori Chicken - a majority of the pizza slices didn't have any on them, so we were fighting over the slices that did have some chicken on it. Please make your toppings equal all round, even if it means breaking up some of the...