Ebb & Flow Restaurant & Cove Bar — Restaurant in Wales

On Saturday, we ate a snack at The Cove in early afternoon: olives & dipping bread, plus salmon with dill mayonnaise & accompanying salad & coleslaw. We were sitting at Table 40, but the waiter was convinced that we were on Table 46 & put the order in for that table, although I did tell him Table 40. We also ordered a lager & a Fevertree lemonade, both of which were very acceptable. However, when it came to replenishing these, it was Fevertree Lemon Tonic which was delivered rather than the lemonade which I'd ordered. I decided to take that rather than cause a problem for the same waiter who had earlier got the Table number wrong. On Sunday evening we were booked at the Ebb & Flow restaurant for Dinner. We ordered a bottle of Rioja for my husband, and a Virgin Mojito for me. We also asked for Sparkling water but were brought a metal jug of table water, but I didn't like to complain as we were served by the same waiter who had brought the wrong soft drink on Saturday. (Halfway through our meal, he came back & said "You asked for Sparkling Water, I've just remembered, I'm sorry." but he didn't offer to bring sparkling water, and I just shrugged.) As I have a lactose intolerance I struggled to find an "exciting" starter (rather than the Soup) without butter/cream/cheese etc so asked what the Vegan "Seatin" starter consisted of: the same waiter as above was unable to help me with this, even though he went to the kitchen to find out, so I chose it anyway as an "adventure". The "Seatin'" turned out to be a vegan vegetable & soya protein flour sausage: interesting but a strange texture. The accompanying brunoise tomato was rather tasteless, although the other accompaniment was fine. The Creamy Salt Cod Fritters chosen by my husband were very tasty. My main course was the Lamb Rump with blackcurrant jus, which was tasty, but the green mint "gel" was very bland and the jus was just a dribble on the plate: the broccoli & carrot served on the same plate were crunchy & tasty. However, there was no potato/sweet potato with it - should it have had a dauphinoise or similar which could have been substituted with new potatoes? My husband's beef & pie with chips was very acceptable, although again the gravy was sparingly dribbled on the plate. Our dessert choices were ordered: I chose the Grignotte Cherry dessert & Cherry Sorbet, my husband, the Cheesecake. The waiter suggested that he didn't think the Cherry Sorbet complemented the dessert & he would like my opinion afterwards. I suggested at the time that Cherry Sorbet with a Cherry Dessert sounded well-matched. After waiting a good 25-30mins our puddings had not been served: a large party of 8-10 had all had Mains cleared & their puddings served, so we eventually asked another server who went to check. She returned & apologised as apparently there was an issue with the computer system & our order hadn't been registered. She had then ordered it, and another male server asked were we still waiting for our dessert? Once it arrived (very quickly!) both desserts were lovely: the Cherry dessert particularly was delicious and very well balanced. As we left the restaurant, we went to sit in The Cove; we saw the original waiter, who commented that my husband was "still carrying the wine bottle" (he was going to take home any he didn't drink). I told the waiter that the Cherry Sorbet was fine with the rest of the dessert, to which he replied "Ok, Goodnight". However, we then sat in The Cove to watch the sunset, and eventually my husband went to the bar to ask for our drinks order, as no-one had come to the table. Overall, our opinions of the meal were positive, but there are some areas of Service that could...

Went with a friend to the Cove Bar at the Deganwy Quay hotel several months after lockdown. Coffee served and when asked something to eat, meaning accompaniment to coffee, was told lunch is served from 12 noon. We were informed that they serve nothing with coffee because of present times but that it is something to look forward to in October when they plan to start serving snacks again! You are serving food, using crockery (not disposable ones) so you should be able to package and serve basic complimentary biscuits. Not even the expected glass of water with coffee offered, only after my friend got up to ask for it. Not good enough. Surely you can do better....

We visited this place for the second time, but it was disappointing. The waiters seemed confused, even though the place wasn’t full; only 5-6 other tables were taken. They served us a starter which we didn’t even order, and all of the food was unsalted and half-cooked. No, I wouldn’t recommend it, except for the sticky toffee pudding, which we didn’t order this time. We didn’t want to...