Gales Of Llangollen — Restaurant in Wales

Stayed on 13 July we were given Room 16 ground floor. On entering we were pleasantly surprised as had a double bed, single bed and fresh bales of fluffy white towels… all good… until we went into the bathroom… obviously the cleaner had “forgotten” to clean the toilet. There was dried faeces all around the toilet bowl- looked like it had been there for a while… I was nearly sick… we went to try to find a member of staff to complain and ask for the toilet to be cleaned… however there was a music festival on so there were queues at indoor and outdoor bar and as there is no manned reception we had no choice but to go to the Spar shop and buy toilet cleaner etc and do it ourselves… not a great start to our stay.|In fairness to the establishment the beds were comfortable and bed linen good quality.|When we checked out this morning the lady behind the bar asked if we’d enjoyed our stay… I explained the positives first and then went on to tell her about the dreadful state of the toilet and suggested that they speak to their cleaner. She did apologise but offered no real explanation other than it must have been the weekend cleaner… no reduction in the £105 room rate and no offer to cover costs of toilet cleaning products. I have travelled all over the world and stayed in a number of interesting places but I have never experienced anything as poor as this. I would not recommend staying here and the staff don’t appear that interested in true customer service. So...

My ma & pa stayed at Gayle's for one night last November. I arranged the booking though a lady called Hester as this was a surprise for my "oldies" joint 80th birthday present. They were traveling on the next day to Rhyl to see Elvis (he was very good apparently). There was a bit of confusion when they first arrived with the change of ownership of the accommodation where they were staying. I wasn't made aware and it did cause a bit of confusion as the name had changed (without a paddle). The accomodation was nice, a bit dated but fine Ma & Pa loved their evening meal and two bottles of red. The restaurant was busy which is always a good sign. The Welsh breakfast the next morning I am told was extremely good too. The chef was going to show my ma a way of preparing some dish but then the restaurant became busy once more. All in all a wonderful experience for them with some class food and nice and friendly staff. A shout must go out to Hester for helping with this and letting me pay after the event. Very trusting. There was just a bit of confusion with the bill due to new members of staff and change of ownership but all sorted now. I do think the £6 per person breakfast voucher is a bit tight judging what £6 actually buys. I can't wait to visit myself for a few nights when we do a spot of travelling on my motorbike. Just hope they can cater for...

My friend and I were on a driving weekend in Wales and booked a one night stay at Gales. The bedroom was ok, but a little more shabby than shabby chic. The bed was comfortable but the room was too hot at night. |We chose to have our evening meal in the bar. My chicken schnitzel was very good. However the service was a bit hit and miss. Someone came to ask how our meal was after we had both finished it, which is a bit later than you'd typically expect. We waited about half an hour for someone to ask if we wanted dessert. Eventually I had to go and find someone to ask if we could order dessert. By the time our order was taken, there were only two portions of dessert left, neither of which we wanted, so we didn't bother. |We were told that breakfast on Sunday started from 8.00am. Since we had a long drive ahead of us, we came down at 8.00am to find the bar locked and no sign of any staff. Eventually the chef turned up and said that although he could cook for us, he had no idea how to turn the lights on in the bar. With no obvious sign of any other staff, we took the decision to leave without breakfast.|All a bit...