Hub Box Cardiff — Restaurant in Wales

Disappointed. We discovered Hubbox in St Austell a few years ago and have since visited Taunton and Bristol. It was in Bristol that we found out Cardiff was finally getting one and we hoped to to get to the opening, then, Covid. So, on Saturday, we had an opportunity to drop in, albeit for breakfast but, excited. We stood at the outdoor seating entrance for some time, wondering whether, we wait, walk in, what? No one bothered coming out so, we went to a table. No one came by, a waitress went and got menus, from the entrance for a couple of other tables, not ours so, I got us some. Finally a guy came to take our order, all good. Our food finally arrived, "anything else guys?" Salt and pepper please, no problem.

Nothing.

One waitress wore a "can't be bothered" attitude like a loud coat and no one checked back with us.

We attempted to ask "attitude " for our bill, ignored. So, I went up to pay. "Was everything alright?" We didn't know there was mustard on the muffins, my partner couldn't eat hers. Oh, sorry about that, want a receipt?

Yes, thanks.

VERY...

Visited for the first time in Cardiff today after going to many different sites in the south west

When getting seated the member of staff was lovely. Unfortunately after that the level of service went downhill.

Our food arrived cold and had to returned. Eventually when it was replaced we think reheated as it was suspiciously quick. No complaints about flavour or creativity of food, however given the mishaps we were a little shocked to receive any discount. I am gluten free customer and whilst it was nice to have options I was extremely disappointed that they had no gf wraps and had to have a naked burger and was charged the same amount.

Finally in these uncertain times I was really disappointed with the lack of space between tables, lack of cleaning between guests and varying degrees of adherence to Covid rules with staff wearing face masks not wearing masks correctly and people jumping between tables

Not sure we'd visit again...

Nice decor in the restaurant with some really modern spray painted murals on the walls. The food was slightly over priced in my opinion and not large enough for what you pay for. I am not a huge fan of having to pay for fries or sides separately. The chicken burger I had tasted fresh, well seasoned and juicy. I would say that the amount of different variations or chicken burger / beef burgers need more sauce and fillings to differentiate them from each other. The sauce I had in the asian style chicken burger was too runny and just dropped of the burger to begin with. This left it tasting like a very normal chicken burger. Very nicely seasoned fries with rosemary which adds flavour, not needing to dip in a whole pot of mayo to make a normally quite bland food taste good. Staff were still learning but friendly as they are newly opened. Good atmosphere and a tasty variety of IPA and draught cider....