Light of Asia — Restaurant in Wales

Worst restaurant. Misleading google reviews took us to this place.

1. Service : Not fit to be in hospitality industry. Rude staff and also racial. If they don’t have the capacity to run a restaurant, they should shut it down instead of spoiling dinning experience. I haven’t come across any “waiter” till now my entire life scream at customer/s for asking to take order. Felt really awkward. Next, we order how much we can eat. Here we were forced to order another main dish just to meet their quote in the name of supporting small business to offer service.

2. Food : Not fresh. Not hygienic. Not healthy. Not Asian. No taste. If a chef doesn’t know on how to use food colour, the restaurant is a “flop”. Not sure how they managed to get “license” to run a restaurant when basics aren’t in place. I just couldn’t eat anything. Felt guilty over the amount of food that went into bin.

3. Ambience : Heaters not working. We were seated near door entrance and the chill wind rushed in each time the door opened. We choose a restaurant to keep us warm and cosy but here we ended up freezing. They had space to accommodate customers in a better seating area, however they declined saying they have shortage of staff. Comfort of customer/s isn’t important for them. We are from sub tropics and it was more than just comfort for us. Shortage of staff is ok but drying wet plates before serving us isn’t. And the tea towels used by them to dry looked “yuck”. We family members ended up in argument if we should continue dinning here. If I was dinning solo, I could have left this place instantly. This place ruined our wonderful experience leaving bitterness in us. We got stuck with this place as they mention “Indian food” and we had to continue.

4. Price: Overpriced. They have kept prices on menu look reasonable but when the food arrives, we felt looted.

5. Reviews: Not sure if the “reviews” about this place are genuine on google. Anyone having common sense will never rate them above 1. There is nothing Asian and Indian about the food. Name of the restaurant is misleading like the google...

We visited there the weekend after a recommendation- our table booked for 6:30 pm. Our party consisted of x4 adults and x3 under 16 yrs. Although our waiter was pleasant- the wait for the food to be served was ridiculous - we didn’t get our order till 8.20 pm- making a 2 hour wait - we would have walked out but the children were hungry- my one son began to feel ill as he was so hungry waiting- the staff started to get rude when we asked where our food was - and we’re very dismissiveI explained the children were hungry and they were unempathetic- what was worse a table nearby who came in after us had had starter main and paid the bill !!!!!! Unprofessionally we lost count of the number of take outs that kept flooding past us - surely paying guests should take a priority especially after x2 hour wait - a woman worked into restaurant ordered a take out and was in receipt of her food within 15 mins - we had finished our drinks 1 hour ago no one asked if we wanted anything else - another x4 guests also had not had their order after 2 hour wait also- sadly food was delicious but the meal was ruined because of the wait - we were not happy to pay full amount as we waited so long - the staff were rude and argumentative- we heard one waiter swear and say it was bol##ck# and we were lying - words fail me they would not even take drinks off bill as a token gesture - they were not one even alcohol!!! Rude greedy for revenue restaurant - do not go if u are hungry or be prepared to wait for hours at a time - do not go with children -we should have ordered take away to eat in -...

OMG! Such a bad experience first time ever. Looks like they want to avoid Indians inside the hotel. We can easily notice the way they behave. They don’t encourage if we want to order less food even if we are not hungry, their rule is I think each person to order some item. The order taking staff always wanted to confirm from her boss whether to continue with order or ask us to move out just because we ordered less. There is ONLY 0% HOSPITALITY SEEN.

After 1 hour of wait, we had to go and complain to have food at our table. The food was pathetic, it had same taste for all 3 curries we ordered…THE SAME ONION TOMATO SAUCE for all 3 curries. There is a curry price and in addition to that if we want that to be veggie curry, pay £4 for the slices for tomato, capsicum and tomatoes, if we want it to be chicken, then may be pay £5+, same goes for lamb and so on. THOUGH THIS CONCEPT WAS BIT ODD ESPECIALLY FOR THIS TASTE

Finally, the hand washing bowl with a tissue called as INDIAN MARSHMELLOW(Wet Tissues) which wasn’t given to us wherein this has been given to the localities. The way they treat differently is so obvious. Just to let the team know that you are making business in the name of Indian restaurant but it is no way near to it…please stop that arrogant behaviour and SHOW SOME...