Stone Rock Pizza — Restaurant in Wales

If you’re not fussy about customer service and are happy to take a packed lunch while you wait for your meal then this is a fantastic and really great place to go and I can recommend it above all others.

Booked a table for four at 19:00 on a Friday night, it took ages to have our order taken and after 40 minutes asked where the pizzas were. Was told they had a large table in the terraced area and they would be another 15 minutes.

Decided to start my stopwatch a while later and the pizzas eventually arrived after 20 minutes on the stopwatch; ergo over an hour for a pizza. We have been going here for over five years now and this is the longest that I have ever had to wait anywhere, ever, for a pizza.

Also asked for my egg to be runny and it was murdered.

Took it up at the counter and ended up speaking with Olivia who is tragically unaware that she has zero customer care skills. Told me that the server should not have agreed to my egg being runny as the egg goes in at 385˚ with the Pizza. Really? Pizza Express have been serving me runny eggs for over 30 years now without any problem. How about bringing the pizza out and then putting the egg in at the end – oh sorry I forgot, Stone Rock Pizza don’t do rocket science. It seems that they can’t get the staff with more than one brain cell.

Olivia should run a masterclass in mendacity, denial, aggression and belligerence and proudly and defiantly told me that we hadn’t waited an hour; it was only 57 minutes. Oberleutnant Olivia then lied to me and told me that we had been told there was a delay when we had our order taken even though our server, who was standing next to her, confirmed that we had not been told that there was a delay. Clearly Olivia’s psychic powers were weak that day or she must have had wax in her ears that impaired her eavesdropping skills.

It never ends well when businesses argue with customers, split hairs or worse, lie to them. Eventually when Olivia realised that I was not going to accept her disrespectful and belligerent attitude she opened the front door and asked us to leave. Another masterclass in how not to resolve a situation!

This I did and once outside in the street heard all the staff clapping and cheering. That really says it all, the staff applaud a masterclass in how not to treat a customer with a valid point to make. Seems like Stone Rock encourage their staff to be dismissive to customers.

We all have two ears and one mouth and Olivia was more bad mouth than good ears, had she been working for me she would now be the proud owner of a P45.

Stone Rock is now top of my list of places to never go to again.

Five stars for a complete lack of service –...

OK - I'll be honest. I'm not usually a pizza person. I normally think of pizza as highly overrated. I know that will make some people want to have an online scrap with me but it's just something that I've always felt. The nail was firmly hammered in the coffin when I went to some award-winning pizza place in London thinking I was going to change my mind and left thinking "that was alright".

However, Stone Rock Pizza puts my opinions on pizza to shame. For the first time in my life, I actually get cravings for pizza. But not just pizza, specifically Stone Rock's delicious Viva Espana 2.0 from their new menu - salsa verde base, local mozzarella, king prawn, chorizo, ricotta, lemon infused olive oil & spring onion. Such a wonderful flavour combination that is addictive.

Food aside, you also have to applaud Stone Rock Pizza's wonderful customer service. The last 2 times I've come here I was served by Mia who was very helpful and attentive.

The outside seating area is also beautiful, quaint, and perfect on a warm summer day.

If you're anything like me and you've had reservations about pizza in the past, I wouldn't let that stop you from giving Stone Rock a try. Order the Viva Espana 2.0 and trust me, you...

I have had the pleasure of having Stone Rock takeaway once during lockdown (burger) and recently finally got to dine in at the restaurant (pizza). Before I get to the food, let me say the restaurant has a beautiful 'beer garden' hidden away at the back that is a real gem, overlooking an herb garden! Onto the food: while the burger was very good and arguably one of the best you will find in Chepstow, boasting local ingredients, a thick meaty patty, and high quality look and taste, the stand out has to be their pizza. A sourdough that takes me back to pizza I had in Naples! Perhaps unsurprisingly authentic considering the Italian staff, the pizzas were delicious and left me wanting more. If I had to fault the restaurant for anything, it would be calling chips "fries". Reassuringly, they were delicious nonetheless (though I got a lot more of them in person than when I ordered the burger a while back to takeaway). Finally, you can't go wrong with either the Nutella pizza or gelato, just depends how full you are and what time of year it is. Combine that with great staff and this is a real standout restaurant for little Chepstow. The awards are well deserved and I can't wait to eat...