I am extremely disappointed with the service I recently received at Wetherspoons and feel compelled to share my experience to warn others. The level of service I encountered was shockingly poor, leaving me frustrated and disheartened.

Upon receiving our drinks, my party and I made a conscious effort to be polite and friendly towards the staff. However, one particular staff member demonstrated a complete disregard for basic manners and professionalism. Their rude behavior, evident through their tone and demeanor, made us feel unwelcome and undervalued as customers.

Adding to our disappointment, our order was completely wrong. When we approached the staff to address this issue, they showed a dismissive attitude towards our complaint. Rather than taking responsibility or showing any empathy, the staff member in question actually laughed at our concerns. This behavior was not only unprofessional but also deeply disrespectful.

To make matters worse, the manager on duty at the time proved to be utterly useless in resolving the situation. They failed to adequately address our complaint or offer any satisfactory resolution. This lack of action from the manager only served to amplify our frustration and disappointment with the overall service.

As someone who has been a patron of Wetherspoons for some time, I have come to expect a certain standard of service. Unfortunately, during this visit, that standard was not met. I believe it is vital for staff members to exhibit courtesy, attentiveness, and respect towards customers at all times. Furthermore, when issues arise, the management should promptly and appropriately address them.

I sincerely hope that Wetherspoons takes this review seriously and makes the necessary improvements to prevent other customers from experiencing such appalling service. It is important for any establishment to uphold its reputation by providing excellent customer service, and sadly, Wetherspoons fell far short of that mark during my visit.