Thomas Restaurant Cardiff Bay — Restaurant in Wales

My sister and I booked afternoon tea as a gift for Father’s Day. While booking a traditional tea it popped up asking did we want to upgrade to a gentleman’s afternoon tea which included an alcoholic drink. I decided to go for the upgrade. It asked were there any dietary requirements I asked for no fish as we weren’t that fussed on fish. Upon arrival we were greeted by friendly staff and asked what drink we would like. The afternoon tea was brought to us and to say I was disappointed was an understatement. There were no sandwiches, we were greeted with 3 glasses which were a fish cocktail, salmon blinis and beef sliders that were the size of a 10 pence piece!! We called over the waiter and told him that we specifically asked for no fish to which he replied he hadn’t read the message!! He said I’ll bring something out to compensate . 10 minutes later he brought out 4 more sliders and it didn’t even look like the beef inside had been cooked!! The restaurant had our contact details but never advised us that it was mainly fish on the menu even though we’d asked for no fish!! Very very poor afternoon tea,, the worst we’d ever had and for an extra pint for my dad we left £57.00 lighter and very hungry!!! Would not recommend this...

Easier to paste my below email: To whom this may concern,

I am writing to formally raise a complaint regarding the quality of food and service I received during a recent visit to your restaurant. I am a paying guest at your hotel, and I expected a significantly higher standard given the menu images shared online.

I paid £28 for a main course, four chicken wings to start and an orange juice. The food served was of extremely poor quality, among the worst I have experienced in any restaurant.

As a restaurant owner I am familiar with the standards expected in professional hospitality, and this meal fell far below what is acceptable.

When I raised the issue with the waiter, I was simply advised to speak with the hotel management, with no apology or effort made to resolve the matter at the time.

This experience does not reflect the level of service or quality expected from a hotel of your standing. I ask this will be looked into so that future patrons don’t suffer the same experience.

Please see attached image of meal, cooked from frozen goujons and...

I brought my Mum here for yet another afternoon tea but this time the service failed to impress us. The older waiter who has been there each previous visit, greeted us, served our food and then it went downhill from there. He obviously had finished his shift as he was always very attentive and friendly. I had to go to the bar twice to ask for more tea. I also requested some butter but more cream was brought to our table instead. Nobody came to us and asked if everything was OK as is usual. We were left to our own devices which is not the norm. When I went to pay the boy said he was new but that is no excuse as he should have been trained. Admittedly a few couples came into the lounge area after we sat in the restaurant but it wasn't that busy. I don't think we will rush back which is a shame as i have been several times with different groups in the past and always recommend your...