Five Guys Burgers and Fries Cardiff The Red Dragon Centre — Restaurant in Wales

Ordered online for click and collect, online process was very simple. Attended the Red Dragon Centre to collect and it was fine, just wasn't very clear where I was supposed to go to collect or if I had to tell someone I was there. I ended up queueing at the normal till where I was immediately asked if I was dining in or taking out. I told the lady on the till that I'd placed an online order and she took me name, then shouted it into the kitchen to tell them that I was there. She asked me to go back out and wait outside at the lit up five guys sign so I did. Only had to wait a couple of minutes before someone came over and gave me my order.

Positive, ordinary experience, no issues with anything. The order was correct, I'd ordered a regular fries and a chocolate/banana milkshake. Small order as I just wanted some treat sides to go with a homemade lasagne I'd already done at home. This was my first experience with Five Guys - I was very surprised at the size of a regular fries, it could've easily served two people! How many does a large fries serve? 🤣 I know to get small now. The milkshake was to die for to be fair, I had banana and chocolate with the extra whipped cream on top. It was sweet and chocolatey and thick and delicious.

All in all good experience and fab food, just would have appreciated either being told when I ordered online or a sign in the store to tell me how/where to collect a click and collect order. I still don't actually know what to do next time. Definitely recommend the food, although I can't speak for the burgers obviously. I'd like to try...

Took my 2 children with me to Five Guys during the Eisteddfod event. When I ordered food for us, we were given an option of toppings to choose from, which we did and if you ask for crispy bacon they will gladly do it for you. The chips order we were told just order one large chips to share as a meal and it arrived it was a very large amount of chips. The meal was very filling and couldn't finish the remaining chips. The amount it came to 2 children's burgers an adult burger with choice of toppings and chips as well as drinks came to £39.

We found out that there was no coke available in the machines and they did try to find some bottles but there was none left.which was understandable due to the event that was happening. The staff refunded my money for my drink.

As for my youngest daughter I had asked for a plain burger, but it came with hot sauce in it. To which they gladly made a fresh one for her. The staff were very busy so I can understand what happened in the process.

The staff are very friendly made me feel that I was important and made sure everything was ok. They served with a smile and a courteous manner. The restaurant was very clean, bins emptied, a table always wiped down and cleaned once customer/s had finished. The unisex toilets are immaculate and cleaned routinely.

If parking in the Red Dragon Car Park they have a machine where you enter your car details so that you can receive free parking, when going to the car park pay point after visit its logged in as free parking as you ate at one of the restaurants. If not you have to pay...

Visited this particular location yesterday with some friends, having visited two previous Five Guys restaurants in the past.

On first impressions the place (the restaurant itself but also the shopping centre more broadly) was dead quiet, there was one family eating and that was it. The usual overly loud music of most Five Guys locations was missing from this one, which I was very glad about because I could actually hear myself think. The gentleman who took our order was quick and professional, zero complaints there. There appeared to be three members of staff working, which seemed ample for this location’s footfall on this particular occasion, our food did take a short while to cook but I believe this was due to low footfall and because they cook everything fresh, we were in no rush so again, no complaints here.

The food itself was up to the usual Five Guys standard, which is excellent. Specifically I ordered a bacon cheeseburger and a little fries, which is my usual order and was at least up to par, if not better than my previous experiences at Five Guys, so props to the staff at this location!

It does seem a shame that at least on this occasion but from reading other reviews, quite often, this restaurant appears to be rather quiet, I think the Red Dragon Centre broadly is rather quiet, perhaps overshadowed by the likes of St. David’s in the centre. However, if you’re in the Cardiff Bay area and want a quick but quality bite to eat, I’d definitely recommend this Five...