Went in here during our visit to Tenby. Have eaten in here during past visits and always had a nice meal. However on this occasion we ordered from the specials menu, where none of the items offered were priced. Thought my bill was a bit expensive at £47 for two minced beef pies, mash and peas and with two drinks, one of which was just a diet coke. Upon checking, was told that the two meals came in at £17.99 each! 😵💫 The quality of the meat was very poor, and was clearly cheap and excessively fatty mince. We both feel thoroughly queasy afterwards.😔 Frankly, at the price we were charged, we feel thoroughly ripped off! With so many other eateries in Tenby we won't be going back there again 😒
Update! Following my previous rather negative review of the poor quality meal that we were served at this venue, I was soon contacted by them with a clearly heartfelt apology for our disappointment, and In which I was invited to contact them directly to see if we could resolve the matter.
After calling back, as we were still in town, and speaking directly with the owner, who had written the lengthy reply to my review.
During our conversation in which we discussed our dissatisfaction, we were treated with nothing but politeness, respect and genuine apologies that on this occasion their service had fallen somewhat short of our expectations.
This is clearly a shining and exemplary example of very good customer service, by someone who obviously cares very much that they have happy and satisfied customers, despite the fact that tens of thousands of holidaymakers visit Tenby during the summer season, and so as far as I am concerned, the matter has now been fully resolved to both parties complete satisfaction.
As a result of their caring attitude, I would now be very happy to offer this establishment our patronage during future visits...
Read moreFirst off, I would like to say bless the lady at the till, she was mint and the sound of her voice caused harmony upon my very ears. She did her very best to cater my needs and was lovely. HOWEVER. THE FOOD WAS DIABOLICAL. I was with a group of 4. The chips were ever so clearly microwaved. I ordered a burger which was alright, not the best, not the worst. My dearest friend, decided, which in heinsight was an awful idea, to order the fish and chips, which we hillariously referred to as piss and chips. As soon as he opened it up, a maniacal waterfall of unknown liquids gushed out upon his plate, beans were good as hell though. He later went into the toilets which reaked of everything unholy and cheese, which was later described by him as “a horrific, unsanitary sight”. My other companion, gawped of joy when he discovered a rack of ribs for only around 18 quid. But of course, it was actually rather evil. Upon arrival, we discovered the ribs only measured around 5 inches, which is average. They had barely any meat on them, which tasted decent, but overall was very disappointing. My final Conrad ordered a pull pork Samwhich, or suttin like that. It was decent I guess but looked a bit sloppy, considering he had to eat it with a forkatron instead of his bare hands like a true primal, sigma male. Overall it’s a shame really. Genuinely lovely staff, who let my poor ass friend off for 55p, but the food may have a mind of its own, and it did seem like half off it was microwaved. If your looking for a cheeky scran with the fam for lunch, don’t come here, the food is making me fart, EVERYWHERE, I mean its all up the walls. Side note- when we got up to leave, my feet were stuck to the flaw, and it took 3 big strong boys to gasp me...
Read moreI called here with my family and our dog on Friday 13th of August, if I was a superstitious person I might have been worried but that could not have been further from the truth.
After a morning on Caldey Island we were all ready for a meal and definitely ready for a pint. We popped our heads in to see if they had space and luckily there was one table left although it needed clearing.
As we walked towards the table the landlord stopped us so that he could clear and sanitise the table. He then came back over with a bowl of water and treats for out dog. We ordered our drinks and food which was an omelette, chips and salad, gammon, egg, chips and salad, twice and a cheese and ham melt with chips.
The food came after about 20 minutes and although it was just simple food, it was all well presented, well cooked and tasted wonderful which meant there were four empty plates.
The drinks and meals were all reasonably priced and the service was faultless. The landlord and male member of staff working made our visit very enjoyable, we even called back the following day but unfortunately they were full so we had to...
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