Bedford Street Bar — Restaurant in Warwick

I attended the bar on saturday night with 3 friends. When we arrived, we were sat outside at the front, we agreed as we were told there was a heater - it didn't provide any heat.

We were not advised that the outside closed at 11, and were told to leave aout 5 minutes before, baring in mind the inside doesn't close then.

We placed our first drinks order at around 9pm, it took 50 minutes to receive a cocktail and a j20 - and this was only delivered to the table after speaking to a manager. We had also tried to find out how long the drinks would be by asking at the bar, but were met with rudeness and told to just wait.

Whilst waiting for the first set of drinks, we ordered some more, which again failed to materialise. I went to chase again with the manager as it had been another 30 mins from ordering. When I was talking to the manager, a staff member dropped a tray of drinks which smashed and the glass and wine went all over feet, and ended up in my shoe. This was met with "do you want some shots". Baring in mind that I don't drink and was driving, this isn't exactly helpful. I wasn't even offered a soft drink which costs absolutely nothing.

We also asked if we could move to a table inside, as it was freezing and raining. We could see there were empty tables where people had left, but were told that people were queing outside so no. I couldn't understand the logic of not allowing us to move inside, especially given the treatment so far.

We were consistently brushed off, rudely spoken to by bar staff, waitied ridiculous times for drinks, especially given that we were ordering gin and tonics,I understand you said you were busy, but given the covid guidelines, you were no where near capacity so I dread to think what the service reduces to given the low level we received. Given that we are were group of 30 year old women, who had just come to enjoy some cocktails after our dinner, it was very clear that the focus was on young clientele getting drunk rather than ensuring everyone else received any level of service. I'm sure if I was 18, already drunk and offered rounds of free shots for late drinks none of this would be an issue.

I want to support businesses locally, especially at the moment but rude, dismissive service is not acceptable especially given how much you charge for average drinks.

This was my first time to Bedford Street and...

Nice in summer sitting in the outside area. Food is on a par with what you'd expect in a bar in Leamington.

Unnecessarily loud inside, slightly on the expensive side. Service isn't quick.

Had a couple of issues with the staff. Including one not offering 2 for 1 cocktails when they are on and then being rather rude and dismissive to my friend when she pointed out it was supposed to be 2 for 1. He told her she had to be very clear that she wanted two and not one before ordering. I said that's not clear because if I order two drinks and it's buy one get one free, I could end up with four drinks and a doubled bill. It's the bar staffs responsibility to ensure the order is correct if there is any potential ambiguity. Got the distinct impression he was intentionally skimping on us because he thought he could get away with it. Not impressed. Serve 2 for 1 or don't. But if you're going to offer it, honour it.

This attitude by the staff generally extends beyond drink service in my experience. Not worth kicking up a fuss and boycotting the place, also not worth going there if there are other options, which there are plenty of. For example Lief do excellent 2 for 1 cocktails. Good beer. Quick service. Reasonably priced. No confusion. Good live music at a reasonable level. Friendly staff. Open early to...

My partner and I had a couple of drinks and she went to the bar ordered and paid for 2 more. The bar tender who apparently was the owners son? Servd my partner. He asked whis next, having been served she indicated the chap next door and said "this guy is next, I jumped the queue by accident " To this the barman who'd clearly had too many blue smarties or Coke for pudding, gave her a mouthful of foul abuse. Meanwhile I returned from the toilet and she returned from the bar and handed me my drink. We were quietly drinking, she informed me what had happened and I looked across at the barman who engaged me immediately from 15 feet away with "yes it was me, what of it" Wow, I'm 50, on drink number three, never spoken to this person who is so insecure and power crazed that the bouncers asked us to leave. We did, confused and with good grace, onlookers were confused too. Nice customer interface. The moral is overwatch by daddy is required over an out of control son who can't deal with his own poor manners and entitlement to treat people poorly, a bully who was bullied and still probably is, sad. Good news is I'll spend my money at a cleaner, nicer establishment and sonny will still be bar...