Pepe's — Restaurant in Warwick

I am writing to express my disappointment with my recent visit to your pepes Leamington . I am a regular customer and have always enjoyed your food and service, but this time I was served burnt food. Picture attached!

When I politely informed the staff and requested a replacement, Chef Kashif came out and began justifying the situation instead of addressing the problem. Despite the restaurant not being busy (only a few customers present and no delivery drivers waiting), he refused to replace the food. I felt pressured to accept and eat the burnt meal, which was both unprofessional and disappointing. Chef Kashif also started to tell me he been working since 2012 as chef like there’s no need, with this much experience one should always satisfy custommer not justify

Justo to mention while we started to eat a very nice gentlemen’s name Akil came to my table and insist me to change the food which is excellent but chef Kashif custommer service don’t look anything like 2012 it’s more like he is new. Experience people don’t just but give service

I hope this feedback is taken seriously and that steps are taken to ensure better customer service in the future. I don’t need any discount or anything but apreciate to change...

I was pretty disappointed with my experience at Pepe's chicken. I only went here once and I wouldn't go back. I dont know if this was a one off bad experience or if its always like that.

Positives: The music they played was pretty good. Pepsi on tap was really good for some reason.

Negatives: Really expensive - expensive for the amount of chicken that you get, pretty much paying Nandos prices for a local chicken shop. Portion sizes are really small for what you pay. I spent £7 and was still hungry when I left. Chicken was quite dry and didn't have much flavour to it at all - I went for a hot and it had no kick to it at all. When you go to a chargrilled piri piri chicken shop you expect a decent sized piece of chicken with a lot of flavour and sauce on it which is charred on the outside to give it extra flavour. I got a small piece of dry flavourless chicken. Wings were small and for some reason quite damp like they had been boiled or something. Again no flavour and very little char on the outside so they were an actual shore to eat. Waiting times were really long for a lunch time, seemed to be a lot of staff standing around not really doing anything which is always annoying when your waiting 15-20 minutes...

I kid you not I am currently writing this sat on the toilet and have a bowl on the floor. Tonight I have had the worst experience ever; ordered food for delivery via the app. Went for delivery to then receive a call to say they don't deliver.

I then of course had to drive to pick up. Ordered food with 2 additional coleslaw; they only had one and they offered beans instead which I accepted.

After my trip to the local coop to get coleslaw I got home and opened my food. The beans were cold; and when I say cold I mean "Stone Cold Steve Austin" cold. The Pepsi we ordered tasted like water and we had to replace it.

We then proceeded to eat our "Piri Piri" chips with no Piri Piri flavouring on them and our Hot chicken that burnt the roof of our mouths off along with our perfume scented rice! It wasn't until after when clearing up that we noticed the chicken left was pink and I mean PINK.

I have been sick been the the toilet 4 times and feel awful. The saying is true "you get what you pay for". This place is not a patch on its well known Portuguese rivals! You have...