Shocking experience just now. Went in and asked if there was anywhere we could sit as our 2 year old was in the car and we didnât want to go through the hassle of getting her out of the car to find out there wasnât somewhere to sit. We were informed there was a table free in the bar, so I ran back out to the car with a thumbs up. We then went to the bar where the member of the team was good enough to clean a high chair and seat us.
After having a good look through the menuâs we were ready to order, a bearded man appears not to take our order, but to ask us if we had a booking and that we could no longer sit there and would a sofa be okay? Now, having a 2 year old in a high chair and already being seated who was already hungry and thinking she was about to eat and had asked for broccoli. (no reserve sign on the table may I add where there were on numerous other tables). Feeling a little miffed due to the situation I then explained that we had checked before sitting and weâre told that this table was fine to sit at, the bearded man then said âsorry, thatâs not my problemâ.
Absolutely appalling service and I left very upset and hungry. To add to that, we had to put our now confused (and hungry) 2 year old back in the car and drive home.
From a nice Sunday lunch treat for the family (letâs face it, the prices The Moorings charge itâs exactly that!) Iâm now at home drinking a protein shake.
My daughter however got her broccoli! The only positive that came out of this quite frankly shocking...
   Read moreSunday lunch today was our 3rd visit to The Moorings, but certainly not our favourite. The place was relatively quiet ad we were shown to our table by the window, which was nice. While we were waiting for our order, the fire alarm went off 4 times, with no explanation. We looked over to the bar staff and they were just laughing and chatting. At no point did anyone come to explain what was happening. The siren was right above our table so every time it went off, we nearly jumped out of our skin. After the 4th time, I shouted over to one of the bar staff to ask what was going on, and he said the alarm is broken. I told him it would have been nice to have an explanation and an apology and only then did we get an apology. Still no explanation though. The food was actually delicious although we were a little disappointed with the way they brought the veg to the table. It was split into vegan and non-vegan. Since there was only one of the 3 of us eating the vegan option, the other 2 had to share so we told the waiter we felt this was a little unfair. When we wanted to order dessert, all the bar staff were at the bar chatting to each other again, so I had to raise my hand as none of the staff was being attentive enough to spot me trying to catch their attention. Same problem with paying the bill so we were tempted to just walk out in an attempt to get their attention. Maybe it was just the staff on duty today (Sunday 13th Feb 2022), but whilst the food was lovely, the service was poor, to...
   Read moreUnfortunately, our visit to this restaurant was quite disappointing. From the moment we arrived, the service was slow and disorganized. We waited an unusually long time for someone to take our order, even though other customers who arrived after us were served more quickly.
We had to ask twice for cutlery and napkins, which were completely forgotten. The drinks order was mixed up, and they brought the main course while completely forgetting the starter. When we asked about it, they seemed surprised.
There was an umbrella stand, but when we asked for shade, we were told they didnât have one because it was brokenâso we had to sit in the blazing sun. I ordered the fish fillet, and the portion was ridiculously smallâliterally just half a fillet. My partner had the Sunday roast, and the pork crackling was so tough it was impossible to chewâit felt like it could break your teeth.
Some of our friends ordered burgers, but they were underwhelming and not tastyâhalf of the food was left on the plate. The side dishes served with the Sunday roast were overcooked and soggy. To make matters worse, there were no ashtrays provided, and we had to go find menus ourselves as no one brought them to us.
The prices were exorbitant considering the quality of the food and service. On top of everything, the staff werenât particularly friendly or helpful.
All in all, a poor experienceâwe expected much more and unfortunately left very...
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